AgPro

Position: IT Service Team Manager (MSP)

• Working Hard For Everyone's Benefit
• Showing That You Care
• Taking Ownership
• Always Learning and Growing

If these are some of your values too, we’d like to invite you to join our Team! At Crumbacher, we believe there is always a better way, and we care deeply about supporting people and technology in the pursuit of an exceptional life.

Crumbacher - Company Highlights:

• 4-Day work week (on-call Fridays: performance based)
• Positive, progressive, team-oriented company and culture
• Modern, flexible, open, co-working office spaces, with snacks/drinks
• Quarterly group events (Camping, BBQ, Bowling, etc)
• Weekly/Monthly company breakfasts and lunches
• Holiday company outings/events
• Bonus pay (performance based)

Additional Benefits:

• Paid Professional Development: including leadership training, project management, and technical certifications (Net+, Sec+, MS, CCNA, and more)
• Career Advancement
• Assigned employee vehicle provided 8-5 m-f (business use + commute)
• Cell phone provided (business and personal use - save on your personal phone bill)
• Assigned company laptop provided (business use)
• Flexible vacation/leave policy
• 401K with 2% match

We are looking for someone who matches our company values and:

• Enjoys working with a team in a leadership position.
• Earns trust and motivates the team with clear, confident direction
• Has super strong organizational skills.
• Has excellent time management.
• Is results driven.

Must meet all of the following criteria:

1) Must have one of the combinations:

• A Bachelors degree + 2 years of management experience
• An Associates degree + 4 years of management experience
• 6 years of management experience

2) Minimum 1 years of experience working in the IT industry.

3) Must have worked in an MSP environment.

4) Clean driving record

5) Be able to pass a background check

6) Must live in the Santa Fe/Albuquerque area

Job Description:

As a manager on our leadership team you will work side by side with other managers and with your team that you support. Here are some examples of the duties you’ll be responsible for:

Team Leadership & Coordination

• Morning and evening check-ins to keep the team aligned
• Managing service queues and distributing workload effectively
• Leading weekly team meetings and reviewing ongoing projects/priorities
• Mentoring team members and ensuring performance goals are met

Project & Operational Oversight

• Overseeing project planning, timelines, and resource allocation
• Participating in weekly IT Managers meetings to review deliverables
• Reviewing end-of-month service tickets for billing accuracy

Talent & Culture Development

• Hiring, onboarding, and training new IT team members
• Managing PTO schedules for direct reports
• Contributing to company development initiatives and culture-building

This is a full time position with a 90 day probation period.

We look forward to meeting you!

Sincerely, Crumbacher Team

Job Type: Full-time

Starting pay: $55,000 - $75,000/year + Monthly Achievement Bonuses (after probation period)

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Professional development assistance

Work Location: In person