Clauger

SUMMARY

Responsible for overseeing and executing onsite service and support needs for the business, vendors, and customers. This includes managing all aspects of technology support (such as workstations, servers, printers, networks, and vendor-specific hardware and software) while providing leadership to team members, coordinating technical workflows, and ensuring high-quality service delivery.

Duties and Responsibilities

The following duties are typical for this role. Other duties may be assigned to address business needs and changing business practices.

· Oversee day-to-day activities of onsite technical support staff, providing guidance, mentorship, and performance feedback.

· Serve as the primary escalation point for complex hardware, software, or network issues.

· Coordinate and lead the deployment and maintenance of desktops, servers, routers, switches, and software systems.

· Ensure timely and thorough documentation of work performed and accurate time tracking by both self and team members.

· Monitor service delivery metrics to ensure alignment with service level expectations and identify opportunities for improvement.

· Facilitate knowledge sharing across the technical team and help develop and implement best practices and standard operating procedures.

· Participate in planning and execution of IT-related projects, ensuring team alignment with goals and timelines.

· Conduct routine checks to ensure systems are secure, stable, and up to date.

· Actively contribute to and occasionally lead team and company meetings.

· Coordinate and participate in after-hours work (nights/weekends) as needed for service-affecting updates to minimize downtime during business hours.

QUALIFICATIONS

Knowledge, Skills, and Abilities

The following generally describes requirements to enter the job and/or be learned within a short period to successfully perform the assigned duties.

· Strong and demonstrable verbal and written communication skills

· Demonstrable attention to detail

· Ability to follow directions and policies precisely

· Superior knowledge and/or experience in the following technologies:

· Microsoft Desktop Operating Systems

REPORTS TO: VP of Human Resources DEPT: Corporate STATUS: Full-time / Salary / Exempt

· Microsoft Office Applications

· Smartphones/Mobile Devices -- iPhone/iPad

· Experience and/or certifications in the following technologies:

· Microsoft Active Directory

· Microsoft Exchange

· Microsoft Terminal Services/Remote Desktop Services

Education and Experience

· Associate’s degree in Information Technology, Computer Science, or a related field preferred

· Minimum of 5 years of hands-on experience in IT support or systems administration roles

· Minimum of 2 years of experience in a manager or supervisory capacity, with demonstrated ability to manage day-to-day technical operations and direct reports or junior staff

· Proven experience supporting and troubleshooting Windows environments, networks, servers, and end-user hardware

· Familiarity with IT ticketing systems, asset management, and documentation practices

· Experience coordinating vendor relationships and managing service requests or escalations is a plus

PHYSICAL DEMANDS

Key

N (Not Applicable): Activity is not applicable to this occupation

O (Occasionally): Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)

F (Frequently): Occupation requires this activity from 33% - 66% of the time (2.5: 5.5+ hours/day)

C (Constantly): Occupation requires this activity more than 66% of the time (5.5+ hours/day)

Activity

Sit: (F)

Stand: (O)

Walk: (O)

Bend: (O)

Kneel/Squat: (O)

Crawl: (O)

Climb: (O)

Reach Forward: (F)

Reach Upward: (O)

Handling/Fingering: (C)

Push / Pull

12 lbs. or less: (O)

13- 25 lbs.: (O)

26 -50 lbs.: (N)

51-100 lbs.: (N)

Lift / Carry

1-11: (F)

11-20 lbs.: (O)

21-50 lbs.: (N)

50-75lbs.: (N)

76 -100: (N)

Working Conditions

· Work long hours as required (varies, may require some weekend days)

· Office/Plant environment

· All work will be onsite at our heavy industrial manufacturing facility. While most of your responsibilities will be within our office facility, there will be time spent on our shop floor. We provide all PPE as necessary.

Safety Equipment Required

· Hardhat

· Eye protection

· Hearing protection

· Steel Toed Shoes

· Other PPE may be required per assigned area

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Portland, OR 97210 (Required)

Ability to Relocate:

• Portland, OR 97210: Relocate before starting work (Required)

Work Location: In person