Brooksource

Primary Purpose:

My global Medical Device client is seeking a Senior Data Analyst to support their Comprehensive Care Ultrasound team. This role will focus on tracking and analyzing service requests, defects, and root cause issues, helping to mitigate escalations and improve overall product quality.

The Hiring Manager oversees general imaging, primary care, ultrasound, and related women’s health segments. He works to ensure high-quality manufacturing output, improve product definitions, and analyze trends from prior products to enhance new product development. This role will play a critical part in data-driven decision-making for these efforts.

Major Responsibilities:

• Analyze large datasets from service records, customer escalations, warranty data, and product quality reports.
• Work with Excel to analyze and structure data and identify trends and root causes of defects, supporting product improvement initiatives.
• Query databases using SQL (from scratch), Tableau, and other analytics tools to extract and manipulate data.
• Build Power BI dashboards and Smartsheets from scratch for automated, real-time data visualization.
• Develop and present insights to stakeholders, including leadership and cross-functional teams.
• Automate data collection and reporting processes, ensuring timely and accurate updates.
• Transform and interpret complex log data from scanners and devices for meaningful analysis.
• Collaborate with global teams to improve data utilization and decision-making.
• Drive thought leadership, guiding teams on how to interpret/leverage data for business impact.

Knowledge, Skills & Abilities Required:

• Strong database querying skills (SQL, Tableau, Power BI).
• Proficiency in M365, Excel (x/vlookups, pivot tables), and Smartsheets.
• Experience analyzing service records and customer support data and create dashboards in PowerBI and automate data refresh processes.
• Critical thinking and problem-solving mindset, with a curiosity for uncovering insights.
• Strong communication skills, capable of presenting findings to leadership and stakeholders.
• Self-starter with thought leadership ability—not just executing tasks but understanding the "why" behind the data.
• Experience with large-scale data transformation and visualization tools.
• Ability to work on-site and collaborate effectively in a team environment.

What’s In It For You?

• Highly competitive compensation
• Medical/Dental/Vision plans, matching 401(k)

About Brooksource

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Type: Contract

Pay: $55.00 - $60.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person