Hook & Associates

Nation Safe Drivers NSD is a leading provider of vehicle protection solutions for drivers, dealers, agents, and financial institutions nationwide, supporting millions of motorists with innovative products and services.

We have an immediate need for a Cancelations Representative. This is a full time position that is responsible for Interacting with members, agents, brokers and lenders regarding cancellations. These interactions occur by phone, email and mail. It's an exciting time to join this team because NSD is expanding rapidly and there will be plenty of career growth opportunities in the future.

Duties and Responsibilities:

• Process cancellation requests from lenders, agents, brokers and members
• Field phone calls from lenders, agents, brokers and members regarding cancellations
• Manage email inquiries from lenders, agents and members
• Accurately process a high volume of cancellations utilizing the appropriate application form numbers
• Follow specific requirements regarding necessary backup and documentation for cancellation requests
• Follow all procedures regarding document archiving for cancellation requests
• Provide written communications to lenders, members, agents and brokers in a very professional manner
• Provide excellent customer service via phone and email
• Assisting the data entry team with the keying of paper applications into the Affinity database.

What NSD can provide:

• Excellent Benefits: Health, Dental, Life, Vision and Disability Options as well as Paid Vacation Days, Sick Days, Holidays and PTO.
• Competitive compensation and a family-friendly work schedule
• Excellent Corporate Culture: Social Events, Recognition, Luncheons, Family Days, and Holiday Celebrations
• Long-standing reputation for promoting from within - great opportunity for a promising career path

This position is on-site and available for immediate hire.

**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person