DCL Design Communications

Job Title: Systems Engineer

Company: Glass City IT LLC
Location: Toledo, Ohio Metropolitan Area (Hybrid – Some Remote Work Available)
Updated: 08/15/2025

Position Summary

Glass City IT is seeking a System Engineer to join our team in delivering secure, scalable IT infrastructure solutions for our diverse client base. This role requires strong technical skills in systems administration, deployment, and support. The Systems Engineer will collaborate with senior engineers, vendors, and clients to implement reliable solutions, maintain system performance, and ensure environments are secure and compliant.

This position is ideal for a professional with several years of systems engineering or administration experience who is ready to take on more responsibility in project execution and client engagement.

Key Responsibilities

System Implementation & Deployment

• Set up, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals. Provide support for Microsoft 365, email, collaboration tools, and standard business applications.
• Configure, deploy, and integrate servers, virtualization platforms, and cloud solutions (Microsoft 365, Azure, AWS).
• Support system migrations, upgrades, and infrastructure improvements.

Performance Monitoring & Support

• Monitor system performance, identify issues, and troubleshoot to resolution.
• Provide Tier 1/Tier 2 escalation support for client environments.

Security & Compliance

• Apply security best practices, perform patching, and assist in vulnerability remediation.
• Support compliance efforts (CJIS, HIPAA, NIST, or client-specific frameworks).

Backup & Disaster Recovery

• Implement and maintain backup and recovery solutions.
• Assist in disaster recovery testing and documentation.

Client & Vendor Collaboration

• Work directly with clients to understand requirements and implement solutions.
• Coordinate with vendors for hardware/software support and licensing.

Documentation & Reporting

• Maintain accurate technical documentation, system diagrams, and operational procedures.
• Provide input into project plans and technical recommendations.

Qualifications

Required

• 3–5 years of hands-on experience in systems engineering, system administration, or IT infrastructure roles.
• Proficiency with Microsoft Server OS, Active Directory, Office 365, and virtualization platforms (VMware or Hyper-V).
• Experience with networking fundamentals, firewalls, and enterprise storage (SAN/NAS).
• Knowledge of backup solutions and patch management.
• Strong troubleshooting and problem-solving skills.
• Effective communication skills (written and verbal).
• Must reside within 75 miles of Toledo, Ohio.

Preferred

• Industry certifications such as MCSA/MCSE, VMware VCP, Veeam, or Azure certifications.
• Experience in a managed services or consulting environment.
• Familiarity with compliance-driven environments (government, legal, or healthcare).

Benefits

• Competitive salary based on experience.
• Flexible hybrid work schedule.
• Paid time off and holidays.
• Professional development and certification support.
• Opportunity to work on diverse technologies across multiple industries.

About Glass City IT

Glass City IT is Northwest Ohio’s premier partner for managed IT services and strategic technology consulting. For over 20 years, our experienced team has provided consistent delivery, deep institutional knowledge, and forward-looking IT strategy to businesses, local governments, and schools. We pride ourselves on building lasting partnerships rooted in trust, results, and reliability.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Professional development assistance

Ability to Commute:

• Toledo, OH 43604 (Required)

Ability to Relocate:

• Toledo, OH 43604: Relocate before starting work (Required)

Work Location: Hybrid remote in Toledo, OH 43604