New Mexico Mutual Casualty Company

Job Title: IT System Administrator I

Department: Information Technology

Reports to: IT Infrastructure Manager

Position Summary:

This position is responsible for assisting with daily operations, system maintenance, troubleshooting of the computer systems, applications, and critical computer systems that are used to support business needs.

Essential Functions:

• Assist with software installations, troubleshooting basic software and hardware issues in Windows and Linux.
• Conduct new user orientations, onboarding of user accounts, software installations, and application setup for new users.
• Work with system administrators to ensure all systems and software are updated on a timely basis and patched on system cycle.
• Work with team to learn disaster recovery processes and systems and complete assigned responsibilities.
• Learn Windows and RedHat Patching routines to assist with patching and security updates.
• Learn VMWare hypervisor to assist with new server builds, and troubleshooting sever outages.
• Demonstrate analytical skills by digging into problems and developing resolutions with documented steps.
• Provide end-user support.
• Assist service desk members with tickets and triage events.
• Continue to maintain technology skills by seeking to continually improve skill sets, and learn new technologies.
• Other duties as assigned.

Job Qualifications:

Education: Bachelor’s degree in Computer Science, Information Systems, or related discipline from an accredited institution.

Experience: Three years of directly related experience.

Required Skills/Abilities:

• Strong analytical and problem-solving skills.
• Strong organizational skills.
• Excellent verbal & written communication skills.
• Skill in managing multiple tasks simultaneously.
• Skill in building and maintaining relationships with technical and non-technical personnel.
• Skill in working with third party vendors for support and resolving technical issues.
• Skill in building and maintaining relationships with technical and non-technical personnel.
• Ability to work as a team to accomplish larger goals and improve technical knowledge.
• Ability to maintain a ticketing queue and update tickets with progress reports.
• Ability to work after hours at times to patch and update servers during non-production hours.

Specialized Knowledge, Licenses, etc.:

• MS Office (Word, Excel, PowerPoint, Outlook)
• RedHat Linux Enterprise experience
• Windows Active Directory and Server (2008 and later)
• VMWare Server Virtualization exposure
• SQL Server knowledge.
• Azure and Exchange experience
• Hardware and software experience

Values and Mission:

Adheres to New Mexico Mutual’s values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action.

Positive Attitude:

Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills.

Working Conditions:

• NEW MEXICO MUTUAL maintains general office conditions with light physical demands.
• Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security.
• Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.
• NEW MEXICO MUTUAL maintains a drug free environment; drug testing prior to employment as well as upon a work-related accident.
• Exposure to VDT screens.