Medic Regional Blood Center

Job Summary
We are seeking a dedicated and technically skilled Help Desk Technician to provide comprehensive IT support to our organization. The ideal candidate will possess a strong foundation in troubleshooting and resolving hardware, software, and network issues while delivering exceptional customer service. As a Help Desk Technician, you will be the first point of contact for end-users experiencing technical difficulties, ensuring timely resolution and maintaining optimal IT operations across diverse platforms and systems.

Responsibilities

• Configure and setup PCs, laptops, tablets, printers, scanners, minor network equipment, and office equipment.
• Conduct preventative maintenance and ensure equipment readiness for IT equipment and networks on all buses.
• Install updates and maintain PCs and laptops at all fixed sites.
• Manage supply inventory for copiers, printers, fax machines, etc.
• Troubleshoot minor copier, printer, and office equipment issues.
• Research and implement solutions for desktop operating systems and application errors.
• Initiate setup and maintain network user accounts in various applications.
• Maintain elements of Microsoft Active Directory as delegated.
• Keep accurate help desk ticket logs and activity records.
• Participate in project and process improvement teams as directed.
• Provide back-up for certain software applications as directed.
• Participate in and oversee various projects as assigned.

Experience

• Proven experience in providing help desk or IT support within a fast-paced environment.
• Strong knowledge of operating systems, including Windows (Windows 10/11/Server) .
• Hands-on experience troubleshooting computer hardware components and peripherals.
• Ability to analyze technical issues efficiently using analysis skills to identify root causes quickly.
• Excellent communication skills combined with a customer-focused approach to deliver effective IT solutions.

Education:

• Two year technical degree or equivalent experience and basic IT certifications (A +, Network +, Server +, Security +, etc.)
• Other IT Industry Certifications are a plus

Requirements:

• Driver's License

Pay: $24.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person