We are seeking a reliable and customer-focused Chat Support Agent to join our growing remote support team. As a Chat Support Agent, you will provide real-time assistance to customers through our online chat platform, helping resolve inquiries, issues, and guiding them through products and services.
Key Responsibilities:
- Respond promptly to customer inquiries via live chat
- Provide accurate, valid, and complete information using the right methods/tools
- Handle customer complaints and provide appropriate solutions within time limits
- Identify and assess customers' needs to achieve satisfaction
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Document all interactions clearly and concisely
Requirements:
- High school diploma or equivalent
- Excellent written communication skills
- Typing speed of at least 40 WPM
- Basic computer proficiency and ability to multitask
- Reliable internet connection and a quiet workspace
- Positive attitude and willingness to learn
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Rotating shift
- Split shift
Work Location: Remote
