TCSS

We’re looking for a dynamic and customer-focused Live Chat Agent to join our team. In this role, you will be the first point of contact for customers, delivering exceptional service and support through real-time chat. A positive attitude, clear communication, and a customer-centric mindset are key to success in this position.

Key Responsibilities

• Engage with customers via live chat, responding to inquiries in a timely, professional, and courteous manner.
• Accurately identify customer needs and provide appropriate information, guidance, or solutions.
• Document all customer interactions, including inquiries, feedback, and complaints, in the system.
• Collaborate with team members to maintain a consistent, high-quality service experience.
• Stay up to date on products, services, and policies to ensure accurate and helpful responses.

Requirements & Qualifications

• Strong written communication skills with the ability to convey information clearly and effectively.
• Previous experience in a customer service role, ideally in a live chat environment.
• Excellent problem-solving skills and the ability to think quickly and provide solutions.
• Comfortable using chat software, CRM systems, and other digital tools.
• Ability to multitask in a fast-paced environment and manage several conversations simultaneously.
• High school diploma or equivalent required; a bachelor’s degree is a plus.

Why Join Us?
This is a great opportunity to grow your customer service skills in a fast-paced, results-driven environment. If you're a quick thinker with a passion for helping people, we’d love to hear from you.

Job Type: Full-time

Pay: $21.62 - $26.04 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Shift:

• 10 hour shift

Work Location: Remote