Vaco by Highspring

About the job - MUST have worked for an MSP

Position: Director of Professional Services for an MSP – Information Technology

Job Type: Full-time

Schedule: 8A-5P Monday - Friday

Work Location: On-site 2-4 days a week (Torrance, CA)\ Hybrid

Pay Range Annual Salary $145k-175k

Note: Confidential Search

Please be advised: Only candidates authorized to work in the USA will be considered, no sponsorship, no relocation packages.

About Us:

We’re recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We’re a team of highly skilled and motivated dynamic team members.

Why Join Us?

We make better BEST for ourselves and our clients. We take on the challenges that other organizations can’t, because we are the “Can Do, Will Do, Done” people.

We offer a collaborative and innovative work environment where your expertise and contributions will have a tangible impact.

Position Overview

This position must have Managed Service Provider experience. This role will collaborate in business development, expand market share and deliver and own IT Solutions from end-to-end delivery (scoping through implementation and handoff) of consulting engagements.

This role carries direct accountability for revenue realization, contribution margin targets, and team performance. The Director bridges business development, technical delivery, and managed services operations—ensuring projects are sold accurately, delivered profitably, and transitioned seamlessly to ongoing support, this role must be technically savvy with a clear process of driving revenue.

Areas of Responsibility

Financial Performance

• Achieve contribution margin targets of 51-55%+ across the consulting portfolio
• Meet or exceed annual revenue realization targets
• Deliver projects on time (95%) and on-budget (95%)
• Manage project profitability through accurate scoping, resource allocation, and scope control

Team Leadership

• Lead, mentor, and develop a team of consultants and project leaders
• Conduct regular performance evaluations and provide constructive feedback
• Schedule, organize, and assign projects to optimize utilization and skill development
• Build technical and consulting competencies to reduce single-point-of-failure dependencies

Project Delivery & Operations

• Oversee all active consulting engagements, ensuring adherence to scope, schedule, and quality standards
• Establish and enforce standardized delivery processes, documentation requirements, and handoff procedures
• Implement effective project communication plans with timely status updates to clients and stakeholders
• Ensure smooth transitions from consulting engagements to managed services operations
• Manage risk proactively identifying scope creep, resource constraints, and technical blockers early

Business Development Support

• Partner with sales on pre-sales activities: scoping, solution design, and effort estimation
• Create, maintain, and revise project proposals including objectives, technologies, timelines, funding, and staffing
• Participate in client presentations and training sessions to drive business growth
• Identify opportunities to expand engagements and convert project work into managed services agreements

Strategic & Technical Leadership

• Identify emerging technological trends and make recommendations to business decision-makers
• Develop repeatable consulting offerings aligned with DivergeIT's managed services capabilities
• Drive continuous improvement in delivery methodology, tools, and client experience
• Collaborate cross-functionally with Service Desk, Infrastructure, Endpoint, and Security teams

Education and Experience

· Bachelor’s degree in information technology or related field, higher education level preferred.

· 7+ years of MSP, professional services, consulting, and or IT project delivery experience.

· 7+ years in a leadership role managing technical teams.

· Experience productizing services: turning project work into repeatable offerings.

· Sales Pipeline Management: pre-sales experience, scoping, proposal development, client presentations.

· Demonstrated track record delivering projects on time, within budget, and at scale.

· Relevant certifications (PMP, ITIL, Microsoft, etc.).

Equivalent combination of education and experience.

Technical Knowledge and Competencies

· Broad technical fluency across MSP domains: cloud (Azure), infrastructure, endpoint, security, backup/DR, networking

· Familiarity with Microsoft 365 collaboration and productivity tools

· Understanding of Cisco Meraki and general networking principles

· Knowledge of managed services delivery models and IT service management

· Strong project management skills with proven ability to manage multiple concurrent engagements

· Excellent verbal and written communication—able to translate technical concepts for non-technical audiences

· Financial acumen: budgeting, cost estimation, margin analysis, resource planning

· Client engagement skills: building relationships, managing expectations, driving satisfaction

· Process orientation with strong documentation discipline

Benefits (Once Eligible):

• 401(k) with matching once eligible
• Medical, Dental, Vision and Life Insurance once eligible (ee contribution required)
• Pet insurance
• Paid Time Off
• 10 Paid Holidays
• Professional Development and Certification Reimbursement (with approval)

Become a part of a forward-thinking team that values your expertise and dedication. Your skills will help shape the future of our customers and your professional journey will continue to grow.

Submit your resume in pdf format for consideration.

Job Types: Full-time, Permanent

Pay: $175,000.00 - $185,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you directly worked for an MSP before?

Ability to Commute:

• Torrance, CA 90503 (Preferred)

Work Location: Hybrid remote in Torrance, CA 90503