Andrews & Associates I.T. Solutions, LLC

Systems Administrator IT

Taplin Companies
Part Time

Role Overview

The Systems Administrator IT is a hands on, autonomous role responsible for supporting and maintaining Taplin Companies’ technology infrastructure across offices and project sites. This role requires a blend of technical expertise, problem solving, and strong customer service in a fast paced and variable environment. Work may include office based support, job site visits, and after hours troubleshooting as needed.

Core Responsibilities

Systems and Infrastructure

• Administer, maintain, and support Windows Server environments including Active Directory, Microsoft 365, Intune, virtualization platforms, and related systems;
• Install, configure, test, and monitor computer hardware and software to meet departmental and operational needs;
• Evaluate existing systems and recommend improvements to support performance, scalability, and reliability;

Network and Telecommunications

• Administer and support WAN and LAN environments across multiple locations;
• Coordinate installation and maintenance of fiber, SIP, and datacenter environments;
• Advise on network and datacenter design for new or expanding offices;
• Maintain, renew, and research telecommunications and connectivity provider contracts;

End User Support and Training

• Respond to and resolve user issues, escalating complex problems when appropriate;
• Train new and existing employees on computer equipment, systems, and applications;
• Provide clear guidance and support to users with varying levels of technical expertise;

Security and Risk Management

• Oversee IT security systems across all office locations;
• Establish and maintain data backup procedures and access controls;
• Coordinate security related installations, updates, and modifications;

Vendor and Asset Management

• Work with vendors and service providers to support systems, installations, and repairs;
• Assist with vendor selection and oversight for hardware, software, and services;
• Coordinate distribution, maintenance, and repair of cellular devices and two way radio equipment;

Documentation and Continuous Improvement

• Maintain documentation and records related to systems, configurations, and procedures;
• Stay current on industry trends and emerging technologies;
• Adapt systems and tools to better meet operational and end user needs;

Work Environment and Expectations

• Regular and reliable attendance is an essential function of this role;
• Occasional travel to project sites and other office locations is required; overnight travel may be required at times;
• Work outside of normal business hours may be required based on system needs and workload;
• The work environment is fast paced and may shift between office settings and active job sites;

Required Qualifications

• Experience administering Windows Server environments including Active Directory, Microsoft 365, Intune, and virtualization platforms;
• Strong working knowledge of WAN and LAN environments and remote site connectivity;
• Ability to troubleshoot and resolve technical issues independently with minimal supervision;
• Strong organizational skills with the ability to prioritize and manage multiple requests;
• Effective written and verbal communication skills;
• Strong customer service mindset with a focus on end user support;
• Bachelor’s degree in a related field or equivalent experience with a minimum of three years of relevant experience;
• Drug Free

Preferred Qualifications

• Cisco certification or experience with Meraki networks;
• Experience with Sage software suites;
• Familiarity with APIs and system integrations;

What Success Looks Like

Success in this role is demonstrated by stable and secure systems, responsive support to field and office teams, proactive identification of infrastructure improvements, and the ability to adapt to the evolving needs of the organization.

Pay: $22.00 - $26.00 per hour

Experience:

• Help desk: 2 years (Required)

Work Location: In person