Element Materials Technology

Team Lead - OCC/NOC

Blue Ash, OH (Onsite)
8:00 AM – 5:00 PM | On-call as needed

Element is seeking an experienced Team Lead - OCC/NOC to join our Global Technology Operations Centre (TOC). This is a high-impact leadership role responsible for driving operational excellence and ensuring the availability and performance of critical IT services across our global infrastructure.

You will lead and develop a team of TOC Analysts, oversee real-time monitoring and incident response, and serve as a key escalation and coordination point during operational events.

What You’ll Do

• Lead, mentor, and develop a team of TOC Analysts
• Oversee real-time monitoring of infrastructure, applications, and networks
• Ensure rapid incident detection, escalation, and resolution
• Drive adherence to Incident, Major Incident, and Change Management processes
• Support cross-functional coordination during high-impact events
• Deliver SLA reporting, trend analysis, and continuous improvement initiatives
• Manage vendor relationships and service performance
• Maintain operational discipline, documentation, and audit readiness

What We’re Looking For

• 5+ years of people leadership experience in an OCC/NOC, Command Centre, or similar environment
• Strong ITIL knowledge (ITIL v3/v4 Foundation preferred)
• Experience with ServiceNow or similar ITSM tools
• Hands-on knowledge of networking (LAN/WAN), cloud platforms (AWS, Azure, GCP), and enterprise technologies (AD, DNS, VPN, Windows, virtualization)
• Experience with monitoring/observability platforms
• Proven ability to lead under pressure and manage critical incidents

If you thrive in fast-paced operational environments and enjoy leading high-performing technical teams, we’d love to hear from you.

Why Element

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

EEO

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

“If you need an accommodation filling out an application, or applying to a job, please email [email protected]”

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person