Total Tool Supply, Inc.

IT Support Specialist/Help Desk Technician – Join our IT Team in St. Paul, MN!

Total Tool is an industry leader providing tools, equipment, rentals, repairs, and custom solutions to keep job sites running safely and efficiently. With over 45 years of experience, we proudly serve our customers with unmatched expertise and service. We’re proud to offer a supportive, team-focused environment where your growth matters.

WHAT YOU WILL DO:
As an IT Specialist, you will be responsible for working with the IT Department to ensure the company has reliable connectivity, application availability, and information security. Responsibilities include, but are not limited to:

• Primary responsibility is to support end users (aka our awesome employees) either in person or via remote support.
• Operates the company IT/ERP Service Desk with a group of great IT team members.
• Implements service desk best practices in day-to-day operations.
• Handles about 80% of incidents and selected service requests from users.
• Responds to help desk tickets, phone calls, emails, and personnel requests for technical support across the company.
• Properly escalate, expedite and route all incoming support incidents.
• Follow up with end users to ensure issues are resolved.
• Develop IT skills and proficiencies through training and support.
• Performs after-hour support on a rotating on-call schedule as needed.
• Manages IT inventory and the disposal of old hardware.

• Collaborative communication style and techniques with a variety of people.
• Having received or is working towards a degree in Information Technology, Networking, or related field; or an equivalent combination of education and experience is preferred.
• Minimum of two years of experience supporting IT Help Desk operations.
• General understanding of networking, PCs, Macs, cloud technologies, and telephony technology is required.
• Possess attention to detail.
• Hardworking, Humble and Hungry.
• Highly motivated.
• An exceptional work ethic.

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision insurance
• HSA and 401(k) with employer match
• Company-paid basic life insurance, short-term, and long-term disability
• Voluntary life insurance options
• Dependent Care Flexible Spending Accounts
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage

• This is a primarily sedentary role, requiring sitting for extended periods of time while working at a computer terminal.
• Occasional standing, bending, walking and lifting is also required.
• Employee must be able to communicate effectively in a typical office environment with a standard level of office noise.
• Occasional exposure to typical warehouse environment and hazards.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ready to grow your career while making a difference? Apply today and join a team that supports your success!

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