Torch

Torch is a passionate team of innovators, engineers, and creators dedicated to empowering individuals and businesses with cutting-edge technology solutions. Torch was born from the belief that powerful tools should be accessible, intuitive, and scalable for everyone—from startups to enterprises.

About The Role

We are seeking a highly organized and detail-oriented Remote Data Administrator to join our Customer Support team. As a key member of the department, you will manage and maintain accurate customer data, ensuring seamless operations and exceptional customer experiences. This full-time, hourly position offers the flexibility of working remotely while contributing to a dynamic and collaborative team environment.

What You'll Do

• Maintain and update customer databases with accurate and timely information.
• Perform regular data quality checks to identify and correct discrepancies or missing information.
• Collaborate with customer support representatives to ensure smooth record-keeping and data flow.
• Generate reports and summaries based on customer data to support decision-making and business strategies.
• Respond to customer inquiries related to their data records, ensuring clarity and confidentiality.
• Develop and refine standardized procedures to improve data management processes.
• Ensure compliance with all data protection and privacy regulations.

Qualifications

• Proficiency in English, with excellent written and verbal communication skills.
• Proven experience in data administration, customer support, or a related field.
• Strong organizational skills and attention to detail to ensure data accuracy.
• Ability to work independently and manage multiple tasks effectively in a remote setting.
• Familiarity with customer relationship management (CRM) software and data entry tools.
• General understanding of data privacy regulations (e.g., GDPR, CCPA).
• Problem-solving mindset with a customer-focused approach.