Liberty National Bank

Job Title: Business Systems Manager

Location: Watsonville, California

Industry: Agricultural Packaging Employment

Type: Full-Time

Company: Sambrailo Packaging

Company Overview: Since 1923, Sambrailo Packaging has led the way in providing innovative solutions for the agricultural industry. With a century of excellence, we are committed to improving produce handling methods and packaging operations while fostering a dynamic, growth-oriented workplace for our employees.

Position Summary: Sambrailo Packaging Co. is seeking a service-minded team player to bring their skills to our team. The Business Systems Manager is primarily responsible for providing technical and functional support for the ERP system and its related applications, as well as other business computing applications including HubSpot, PayChex, and Microsoft 365. This role focuses on ensuring the smooth operation, configuration, and ongoing maintenance of the ERP and other environments. The administrator serves as a key resource for resolving user issues, supporting system upgrades, managing user access, and applying ERP best practices to enhance system performance and reliability.

Key Responsibilities:

• Provides business management and application end users with direction and leadership around system administration. • Acts as a business-technology liaison across Sales, Operations, and Finance, as well as in collaboration with large customer peer technology contacts • Identifies pain points and translates them into system solutions or process improvements • Oversees CRM configuration, data integrity, and marketing automation features • Integrates Epicor with other systems (e.g., syncing customer/order data with HubSpot) • Ensures the proper systems, procedures, internal controls, quality standards, metrics, and quality control processes are in place to ensure Epicor ERP runs smoothly and efficiently. • Analyzes, resolves, and responds to issues reported by Epicor ERP end users and its related integrations and applications. • Conducts consistent day-to-day application/tools maintenance and administrative services, including, but not limited to, ongoing improvement of processes and methods, keeping the application up to date via annual software updates, end-user access and role security assignment, and overall application security. • Develops and implements plans and solutions designed to improve business processes by enhancing performance, automating tasks via BPMs or other methods and customizations, and proactively addressing known or unexpected Epicor ERP issues. • Strong knowledge of the Epicor SQL Databases to help the Sambrailo Packaging team, creating SQL Views to be used for business intelligence solutions via application available tools such as SSRS Reports, BAQs, and Dashboards or other available related tools such as Power BI. • Updates and maintains technical and functional documentation, work instructions, and other team documents with new functionality or processes. • Champions operational automation (e.g., using Epicor add-ons for shop floor data capture) • Participate in the development of project plans, and service desk processes for various levels of support, and the communication of issues. • Collaborates with other IT, Third Party Production/Technical Support and Business teams to create and administer change management, business continuity, and disaster recovery plans for the Epicor ERP system and related applications. • Performs daily, weekly, and monthly manual and automated operational tasks in a highly available (24x7x365) environment. • Be available for Operations support during production hours (6 days/week during peak season) • Provides additional sales, finance, and operations reports.

Knowledge, Skills and Experience:

• Bachelor’s degree in a related field or equivalent experience in role. • 3 to 5 years of hands-on experience in an application support role, at least 2 years in an ERP Administrator role. • Experience with Epicor desired; if not, other extensive ERP systems admin experience required. • Experience with SQL queries, SSRS report design. • Experience with Epicor customizations including UI customizations, BAQs/Dashboards, BPMs. • Experience with Epicor Searches, Global Alerts, Advanced Dashboards, and DMTs. • Experience in a Microsoft Windows environment. • Good understanding of processes and their dependencies within an ERP application: financial, engineering, purchasing, inventory management, manufacturing operations • Experience in ERP implementation, including design, build, test, and deployment. • Must have business acumen in determining business processes and their dependencies within an ERP application. • Strong Microsoft Office Suite skills (particularly Excel) and other related software. • Experience writing documentation and creating job aids/ knowledge articles and version control. • Ability to provide outstanding customer service, be a good listener and work well with others, including cross-functional teams. • Ability to manage multiple projects simultaneously. • Excellent verbal, written, and interpersonal communication skills. • Self-motivated, able to work independently, and takes initiative. • Adaptable and agile, able to learn on the job. • Ability to apply problem-solving skills and able to innovate original solutions to complex problems. • Bilingual English \ Spanish is desirable.

Why Join Us? At Sambrailo, we don’t just grow packaging solutions — we grow people. This is your opportunity to contribute to a supportive, forward-thinking team that values innovation, community, and long-term impact.

To Apply: Email your resume to [email protected] with the subject line: Epicor ERP

System Admin Salary Range: $90K-$100K, plus annual bonus potential, medical, dental and vision benefits, HSA and 401K / Profit Sharing

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Watsonville, CA 95076 (Preferred)

Ability to Relocate:

• Watsonville, CA 95076: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Watsonville, CA 95076