Eastern Data, Inc.

Company Overview

Eastern Data, Inc. is a trusted IT Managed Services Provider based in Hampton Roads. We’re all about building strong, lasting relationships by delivering smart tech solutions and reliable support. Our team culture is grounded in our Core Values—communication, honesty, respect, care, and fun—and we bring those to everything we do, from client interactions to everyday teamwork.

Summary

The Systems Administrator is responsible for delivering on-site and remote technical support for network, hardware, and software issues across client environments. This role blends hands-on technical expertise with solution engineering, field support, and escalation responsibilities from Level 1 support. The ideal candidate will have a minimum of 5 years of technical support experience, preferably in an MSP setting, and demonstrate strong proficiency in firewalls, Microsoft 365, Active Directory, and Group Policy. In addition to technical duties, the Systems Administrator contributes to project planning by generating quotes and specifying solutions up to a defined dollar threshold, while final proposals remain the responsibility of senior staff.

What You’ll Do:

• Deliver expert support for major operating systems and virtual platforms.
• Monitor and maintain network systems, hardware, and software; respond to support tickets.
• Troubleshoot technical issues and communicate clearly with end users.
• Design and implement IT solutions across diverse client environments.
• Administer core services like Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
• Configure and manage firewalls, VPNs, and other security tools.
• Monitor networks for security breaches and enforce best practices.
• Maintain accurate inventory of IT hardware, software, and resources.
• Support and escalate issues from Level 1 technicians and field staff.
• Deploy software, manage patching schedules, and apply security updates.
• Manage a wide range of devices: servers, desktops, laptops, smartphones, routers, switches, firewalls, and printers.
• Earn at least one new technical certification per year.
• Reasonable accommodations available for individuals with disabilities.

What You’ll Bring:

• Bachelor’s degree in Computer Science, IT, or related field—or equivalent work experience.
• One or more industry certifications: Azure Administrator, CCNA, or Fortinet FCP.
• 5+ years of technical support experience, ideally in a Managed Services Provider (MSP) environment.
• Hands-on experience with RMM and PSA tools like ConnectWise, Datto, or Autotask.
• Strong background in customer service and user support.
• Excellent troubleshooting, documentation, and communication skills.
• Solid understanding of IT infrastructure and equipment (PCs, servers, switches, routers, etc.).
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Technical support: 5 years (Required)

Ability to Commute:

• Virginia Beach, VA 23453 (Required)

Work Location: In person