Director of Information Technology - Store Systems (Point-of-Sale)
Location: In-office, Costa Mesa, CA (no remote work)
Reports to: Chief Executive Officer
Direct Reports: Store Systems Manager, Support Manager
Salary: $150,000-$170,000 annually with full benefits
Mission for the Role:
- Lead and complete the POS rollout for two fast-growing restaurant concepts, manage ongoing IT systems and infrastructure (networking, phones, POS), and drive franchisee adoption of new technology initiatives.
- Ensure a high standard of technical support and responsiveness by leveraging both an in-house team and an offshore helpdesk.
Key Outcomes (First 6-12 Months):
- Successfully roll out POS systems across all company-owned and franchised locations.
- Ensure 100% uptime and reliable performance of IT infrastructure (internet, phones, networking gear, POS terminals).
- Own and maintain POS menu and pricing configuration across all stores in partnership with Marketing and Operations.
- Drive 90%+ franchisee compliance/adoption of tech rollouts within deadlines.
- Establish a responsive IT support model with clear SLA benchmarks across helpdesk and internal support.
- Build trust and engagement with franchisees by clearly communicating the value of new tech initiatives.
- Translate executive goals into detailed project execution plans and deliver results on schedule.
Responsibilities:
- Lead all IT projects including new store openings, POS and systems upgrades, and hardware deployments.
- Maintain and update in-store technology solutions (POS configs, pricing, menus) to ensure accuracy and consistency.
- Manage franchisee communication and onboarding; advocate for technology initiatives to drive adoption.
- Oversee helpdesk operations, ensuring offshore support meets SLAs and provides excellent service.
- Standardize and document IT infrastructure for scalability and easier support.
- Develop and mentor two direct reports to build a strong, dependable team.
Who You Are:
- Excellent communicator You simplify complex tech issues and build trust with franchisees, vendors, and peers.
- Results-driven executor You take ownership, deliver on time, and hold yourself accountable.
- Change agent You lead adoption of new tools with confidence and influence.
- Detail-oriented operator You balance precision (configs, cabling, network maps) with big-picture business goals.
- Service-minded leader You treat IT as a service function and prioritize responsiveness and reliability.
Required Experience:
- 5+ years in IT leadership, ideally in multi-unit restaurant, retail, or hospitality environments.
- Bachelor's degree required.
- Proven success leading POS rollouts (e.g., Revel, Toast, NCR, Micros, etc.).
- Experience working with franchise operations and navigating vendor/franchisee relationships.
- Strong technical background in networking, hardware, telephony, and cloud-based systems.
- Demonstrated success managing offshore helpdesks or distributed support teams.
- Hands-on experience with POS menu/pricing configuration and back-office platforms.
Nice-to-Have:
- Familiarity with restaurant operations or franchise ownership.
- Experience with MDM, remote monitoring, VOIP platforms, centralized configuration tools.
- Formal project management training or certification (PMP, Scrum, Agile).
Why Join Us
You'll be the technology backbone of two high-growth restaurant brands. This role gives you the autonomy to lead, implement, and innovate without the red tape of a large corporate environment. Your work will directly enhance guest experiences, franchisee satisfaction, and operational efficiency.
This isn't just another IT leadership role its a chance to make a visible, lasting impact on fast-growing brands.
Job Types: Full-time, Permanent
Pay: $150,000.00 - $170,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Point-of-Sale (POS) Roll Out: 1 year (Required)
Work Location: In person
