ZTP

Job Description:
We are seeking a Salesforce Order Management Architect to design and deliver scalable, enterprise-grade order lifecycle solutions using Salesforce Lightning Order Management, the Salesforce Lightning Platform, and a complex ecosystem of downstream systems.
This role is ideal for someone who has real-world post-order experience—not just order capture—but has architected solutions spanning fulfilment, shipping, returns, refunds, payments, and customer visibility across multiple systems.
You will serve as a technical and functional authority, guiding architecture decisions, leading integrations, and ensuring reliable, maintainable solutions across commerce, service, and operations teams.

Key Responsibilities-
Order Management Architecture
Design end-to-end order lifecycle solutions including:

• Order ingestion
• Orchestration and routing
• Fulfilment and shipment
• Cancellations, returns, and refunds

Lead architecture and configuration of Salesforce Lightning Order Management, including:

• Order Summary
• Fulfilment Orders
• Delivery Groups
• Orchestration and exception handling

Ensure data consistency and resiliency when integrating upstream commerce platforms and downstream fulfilment systems.

Integration & Ecosystem Design
Own integration strategy between Salesforce and:

• Warehouse Management Systems (WMS)
• ERP systems
• Payment gateways (authorization, capture, settlement, refunds)
• 3PLs and last-mile carriers
• Parcel tracking providers

Design API contracts, canonical data models, and event-driven flows.
Support both synchronous and asynchronous integration patterns.
Troubleshoot and govern real-world integration issues (missing data, partial payloads, retries, idempotency).

Post-Order & Customer Experience
Architect scalable solutions for:

• Shipment and delivery updates
• Exception notifications
• Returns and RMAs
• WISMO (“Where Is My Order”) visibility

Enable event-driven updates for service agents and customer self-service experiences.
Ensure a consistent post-order experience across B2C, B2B, and Service Cloud use cases.

Platform & Technical Leadership
Design Salesforce solutions using:

• Apex
• Flows
• Platform Events
• Orchestration

Govern metadata structure, environment strategy, and CI/CD pipelines.
Provide architectural oversight and design reviews for delivery teams.
Produce clear architecture diagrams, integration flows, and decision documentation.

Client & Delivery Leadership

• Lead solutioning sessions, architecture workshops, and technical discovery.
• Partner with business, commerce, service, and operations stakeholders.
• Translate complex technical concepts into clear, actionable guidance.
• Support estimation, planning, and delivery governance.

Required Qualifications:
Salesforce Experience
5–10+ years of Salesforce experience
3+ years specializing in Salesforce Order Management
Strong understanding of:

• Lightning Order Management data model
• Order orchestration and fulfilment patterns
• Apex, Flows, and integration patterns
• SFDX, Git, and CI/CD practices

Integration Experience
Hands-on experience integrating Salesforce with:

• WMS and fulfilment systems
• ERP platforms
• Payment processors
• Shipping and carrier APIs
• Third-party tracking services

Experience with middleware tools such as MuleSoft, Boomi, or Workato is a plus.

Architecture Skills

• API and event-driven system design
• Data modelling and transformation
• Performance and scalability considerations
• Distributed system troubleshooting

Soft Skills

• Strong client-facing communication and facilitation skills
• Ability to lead architecture discussions across multiple teams
• Comfortable operating as a technical authority and mentor

Preferred Qualifications:

• Salesforce Order Management, Application Architect, or Technical Architect certifications
• Experience with Salesforce Commerce (B2C or B2B)
• Background in Retail, CPG, or consumer-facing industries
• Experience supporting high-volume, post-order operational systems

Job Type: Contract

Pay: $60.00 - $70.00 per hour

Work Location: In person