Caliber Service Management

Systems Administrator

We are currently recruiting an Systems Administrator with a strong foundation in IT support, infrastructure, Microsoft 365, and cybersecurity best practices. This role is ideal for a self-motivated individual with excellent technical and communication skills, looking to grow within a dynamic IT environment. This role is critical to keeping our business running reliably and securely.

Responsibilities

1. Technical Support & Helpdesk Operations

• Provide first-line support for hardware, software, and network-related issues across the organization.
• Respond promptly to user inquiries via the helpdesk ticketing system, ensuring timely resolution and excellent customer service.
• Troubleshoot and resolve issues related to Microsoft 365 applications, Windows OS, and Apple mobile devices.
• Support desktop security, antivirus, and patch management processes.
• Maintain and build our ITSM platform.

2. IT Infrastructure & Systems Maintenance

• Assist in the configuration, deployment, and maintenance of IT infrastructure including workstations, printers, and network devices.
• Perform basic network troubleshooting (e.g., connectivity, DNS, DHCP).
• Maintain accurate hardware and software inventory and manage lifecycle processes.

3. Cybersecurity & Compliance

• Support cybersecurity initiatives by enforcing security policies and procedures.
• Monitor and report on endpoint protection, user access controls, and suspicious activity.
• Assist with user onboarding/offboarding, ensuring proper access provisioning and deprovisioning.

4. Documentation & Training

• Create and maintain technical documentation, user guides, and knowledge base articles.
• Conduct IT orientation and training sessions for new employees on tools, security awareness, and best practices.

5. Continuous Improvement

• Identify recurring issues and recommend long-term solutions to improve system reliability and user experience.
• Stay current with emerging technologies, security threats, and industry trends.

Qualifications

• 2+ years of experience in a Help Desk or IT Support role, with exposure to IT infrastructure and cybersecurity practices.
• 1+ years of experience and proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.) and Windows operating systems.
• Familiarity with Apple mobile device management and support.
• Basic understanding of network infrastructure.
• Strong troubleshooting skills and ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Strong team player who demonstrates a team-first mindset acknowledging the contributions of others, is self-motivated to deliver beyond expectations, and maintains awareness of personal and team dynamics.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft 365 Fundamentals, or Security+) are a plus.
• College degree in IT or related field preferred.

Job Type: Full-time

Pay: $67,000.00 - $74,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Ability to Commute:

• Exton, PA 19341 (Preferred)

Work Location: In person