General Dynamics Information Technology

General Function/Primary Responsibilities:

Responsible for configuring, deploying, maintaining corporate voice, data and security equipment and circuits, installing, supporting and maintaining desktop operating systems, software, utilities, and administering users and systems. Employee must demonstrate a blend of technical and analytical skills and assume responsibility for the scope of his/her assigned work. This includes, but is not limited, to the support of virtualization platform components, software packaging and deployment, mobile devices, PC support, networking, access control systems and video management systems. Work will require a full range of analytical responsibilities, such as gathering requirements, analysis development, testing implementation and detailed documentation following industry standard best practices. This is an "in office" position. Remote work will not be considered.

Key Result Area/Duties & Responsibilities:

• Fully embrace B&C Service Excellence Initiative by demonstrating “customer-first” actions for all internal and external customers and accepting responsibility and accountability for demonstrating empowerment decisions and actions during daily work
• Install, configure, maintain, troubleshoot and support routers, switches, firewalls and VPN tunnels
• Install, configure, maintain, troubleshoot and support network monitoring systems such as SolarWinds.
• Install, configure, maintain, troubleshoot and support time clocks
• Install, configure, maintain, troubleshoot and support Palo Alto CASB
• Maintain, troubleshoot and support DVR and Cameras. Oversee and manage installations/vendors as needed
• Maintain, troubleshoot and support Mitel phone and voicemail systems. Oversee and manage installations/vendors as needed
• Install, configure, maintain, troubleshoot and support Wi-Fi access in corporate offices
• Maintain, troubleshoot and support copper and fiber cabling infrastructure for the enterprise. Work with and manage third-party vendors as need.
• Troubleshoot and support all LAN, WAN, MPLS and Internet circuits. Work with ISP providers to resolve issues as needed.
• Support corporate A/V systems and work with third-party vendors to resolve issues as needed.
• Create/maintain network architecture drawings and network equipment locations for voice, data and security, including all address information
• Ensure backups of all network equipment run according to schedule
• Install, configure and maintain XDR endpoint protection and event correlation
• Monitor and maintain SIEM, including event management and resolution
• Handle escalated problems that arise from the use of network that cannot be handled by Help Desk
• Work on a Help Desk on-call rotation at least one week a month and be available as needed for after-hours work.
• Promote a synergistic relationship between customers, employees and other divisions
• Maintain appropriate personal development.
• Adhere to Company policies
• Observe and enforce proper safety procedures
• Exhibit a high level of personal organization and time management
• Ensure timely completion of special projects and other duties as assigned
• Maintain personal integrity at all times and in all matters
• Appropriate and timely feedback to the supervisor
• Perform all other duties as assigned by the reporting leader

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Knowledge Skills and Abilities:

Education: Associates Degree in computer science or related field or equivalent education/experience.

Experience: Minimum 4 years in work related field

• Working knowledge of Windows Operating Systems: Desktop and Server including Active directory.
• Working knowledge of Cisco and HP switches, Cisco Routers, Palo Alto Networks Firewalls.
• Working knowledge of LAN’s, WAN’s, VLAN’s, VPN’s and Wi-Fi.
• IT Certifications: A+, Network+ or willing to obtain within 90 days from start of employment; Cisco CCNA or willing to obtain within 1 year from start of employment
• Valid driver’s license

Special Physical Requirements of the Job:

• Walk, use of hands and fingers, handle or feel objects, tools or controls, reach with hands and arms, climb ladder/stairs, balance, stoop, kneel, crouch, talk, hear
• Occasionally lift or move up to 25lb.
• Required to work flexible schedule based on the needs of the business

Special Vision Requirements of the Job:

• Close, distance and color vision
• Ability to adjust focus

Other Skills:

• Good communication skills, including verbal and written
• Positive and effective customer service and troubleshooting skills
• Self-Starting individual able to manage his/her own time
• Ability to handle more than one project at a time
• Problem solving ability
• Ability to work under pressure
• Proficiency in Microsoft Office Suite.

Interested candidates should apply online at www.burroughschapin.com or in person at Burroughs & Chapin Human Resources, 8820 Marina Parkway, Myrtle Beach SC 29572.

Please note: drug screening and background checks will be required. EOE

Job Type: Full-time

Work Location: In person