Arrow POS & POM

Summary

In the role of Sr. Systems Administrator, you will be integral to managing and optimizing our client's IT infrastructure, ensuring seamless system operations and robust network performance. Reporting to the Service Delivery Manager, you will leverage your core skills in system administration and engineering to design and implement effective solutions.

Core Competencies

• Expert-level troubleshooting skills across server, networking, and endpoint infrastructure.
• Ability to handle complex escalations from Level 1 and 2 technicians with minimal supervision.
• Professional, client-facing communication and documentation skills.

Technical Requirements

Server & Infrastructure:

• 5+ years of experience supporting and maintaining Windows Server (2012R2, 2016, 2019, 2022).
• Deep expertise with Active Directory, Group Policy, DNS, DHCP, and domain trust configurations.
• Experience with Server Migrations and domain controller promotion/demotion.
• Working knowledge of file and print services, DFS, and NTFS/share permissions.

Virtualization & Cloud:

• Proficiency with Hyper-V in production environments.
• Strong hands-on experience with Microsoft 365 administration, including:
• Exchange Online
• SharePoint
• Teams
• Entra ID (Azure AD), Conditional Access Policies
• Understanding of Azure IaaS (VMs, VNets, NSGs) and BCDR solutions in the cloud.

Networking:

• Advanced knowledge of TCP/IP, subnetting, VLANs, firewalls, routing, and switching.
• Experience configuring and troubleshooting firewalls (WatchGuard, SonicWall, Fortinet, or equivalent).
• Hands-on with VPNs (site-to-site and client-based), Wi-Fi deployments (Aruba, Unifi, Meraki, or equivalent).

Security & Compliance

• Familiar with EDR/MDR tools (e.g., SentinelOne, Huntress, CrowdStrike).
• Patch management strategies across endpoints and servers.
• Working knowledge of SPF, DKIM, and DMARC configurations.
• Exposure to HIPAA, NIST, or CIS compliance requirements.

Backup & DR

• Experience administering BDR solutions such as Datto, Veeam, or Acronis.
• Capable of executing full restore scenarios and testing disaster recovery procedures.
• Understanding of RTO/RPO and disaster recovery planning.

Automation & Scripting:

• Proficiency in PowerShell scripting for administrative tasks and automation.
• Familiarity with scripting in RMM tools like ConnectWise Automate.
• Experience using APIs or integrations between platforms is a plus.

MSP Environment Experience

• Previous experience working for an MSP or outsourced IT provider required.
• Strong understanding of PSA and RMM tools (e.g., ConnectWise, Autotask, Atera, etc.).
• Comfortable documenting infrastructure in IT Glue, Hudu, or similar platforms.
• Experience onboarding new clients, running discovery, and remediating messy environments.
• Ability to mentor and guide junior technicians.

Culture

At TCG, we operate using the Entrepreneurial Operating System (EOS) and are committed to a culture built on our core values. We embrace being Flexible, adapting to change and welcoming new challenges as opportunities for growth. We are Driven, always hungry to learn, improve, and maintain productivity. Our team members are Reliable and Dependable, consistently delivering on their promises to the best of their abilities. We are committed to doing IT The Right Way, striving for excellence in everything we do, ensuring high-quality results by putting in the effort to get things right the first time. Lastly, we believe in having Fun - we embrace humor and humility, fostering a positive, light-hearted atmosphere where we can connect with each other and enjoy the journey.

Job Types: Full-time, Permanent

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Have you ever worked for an MSP?

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Sterling Heights, MI 48314 (Required)

Ability to Relocate:

• Sterling Heights, MI 48314: Relocate before starting work (Preferred)

Work Location: In person