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Who we are

We are a team of music lovers, who are dedicated to one singular mission: delivering the very best online shopping experience in the audio industry. We feel that there is nothing more fulfilling than creating a high-performance system on any budget with carefully selected used components, speakers and cables. Buy. Sell. Trade. Consign. Used & New. Find your HiFi sweet spot with The Music Room.

Mission

The mission of the IT Leader in a growing e-commerce business is to build and scale a secure, reliable, and flexible technology foundation that fuels growth. This includes ensuring seamless online shopping experiences for customers, enabling data-driven decision making, and streamlining operations through smart automation and system integration. The IT Leader’s role is not only to maintain day-to-day stability, but also to anticipate future needs—designing scalable infrastructure, enhancing cybersecurity, and supporting innovation that drives competitive advantage. By aligning technology strategy with business goals, the IT leader becomes a key partner in unlocking growth, efficiency, and long-term sustainability.

Core Technical Expertise

● E-commerce Platforms & Integrations – Experience with Shopify, Magento, Big Commerce, WooCommerce, or custom platforms, and integrating with payment gateways, CRM, ERP, and logistics systems.

● Cloud Infrastructure & Scalability – Strong knowledge of AWS, Azure, or Google Cloud for hosting, scaling, and securing online retail operations.

● Programming Languages – Expertise in Shell Scripting and programming languages such as Python, Javascript, and SQL. The right person needs to be very familiar with API integration, EDI and Enterprise software (Netsuite preferred not required)

● Cybersecurity & Compliance – Expertise in protecting customer data, compliance for payments, implementing access controls, and managing risks.

● Data & Analytics – Familiarity with data warehousing, reporting tools, and leveraging analytics for customer insights, sales forecasting, and decision-making.

● Automation & Process Optimization – Experience with workflow automation, APIs, and middleware (e.g., Zapier, MuleSoft) to streamline retail and back-office operations.

● Networking & Infrastructure – Ensuring secure and reliable connectivity for in-office, remote, and cloud-based systems.

● Application Development Oversight – Ability to guide internal or outsourced teams building custom tools, mobile apps, or integrations.

● Planning and Communication – Experience is required in project management tools including JIRA. Able to communicate effectively via email and text messaging apps such as Slack or Teams.

Leadership & Strategic Skills

● Aligning IT strategy with business growth objectives.

● Vendor and partner management (cloud, SaaS, security, logistics).

● Budgeting and cost optimization for IT investments.

● Building and leading a small, agile IT team that can scale with the business.

What’s Expected From You:

● Provide vision and leadership for developing and implementing information technology initiatives.

● Lead IT strategic and operational planning to achieve business goals by fostering innovation, deployment and management of current and future IT resources and systems across the organization.

● Lead & implement 3rd Party software integrations, such as CRM, EDI, etc., including vendor/software evaluation and due diligence.

● Proactively engage with cross-functional teams to understand their use of existing tools and systems, identifying gaps, opportunities, and solutions that enhance efficiency and collaboration.

● Manage and coach IT team, prioritize, task definition and scheduling of projects.

● Oversee the next generation of proprietary software and provide innovative solutions to scale and grow the company.

● Oversee IT infrastructure including but not limited to security systems, networks, and enterprise information.

● Leads every stage of the development life cycle from idea to implementation.

● Analyzes IT infrastructure and systems to assess operating costs, productivity levels, and upgrade requirements.

● Develop and implement action plans for technology, business applications, and data management systems to pave the way for a robust system that is scalable.

● Actively pursue and implement leading-edge technology to improve business processes and systems.

● Oversight of Operational and Capital Expense budget for the Information Technology department.

● Drive, design and set direction of new application development and enhancements to existing systems.

● Work closely with all departments to automate and streamline processes.

● Create and manage applications for reporting to business users to enable informed decision

Other Requirements

● Bachelor’s degree in Information Technology/Information Systems, Computer Science, or related degree.

● Netsuite ERP working knowledge preferred

● Strong experience in project management and software development.

● Managing multiple projects with outsourcing experience required

● Experience with software and database architecture

● Shopify Implementation experience preferred

● CRM roll out experience preferred

● Proven ability and track record of successfully managing and developing talent.

● At least 8-12 years of experience in complex business and technology environments with at least 5 years in a leadership role required.

● 3-4 years of Ecommerce experience preferred

● Strong problem solver with an innovative approach.

● Experience working within a small to mid-size “start-up” organization preferred

● Experience working in family-owned business a plus

About The Music Room

Culture:
The Music Room is a vibrant and dynamic family-owned business that is transforming the way home audio customers buy & sell online. We have shown consistent year or year growth for 13+ years and have 50+ employees - both local and remote.

We operate in a custom-built, 15k sq. ft. facility with dedicated areas for shipping, receiving, testing, photography, conference room, offices and purpose-built listening rooms. We strive for a customer-first standard of excellence in all things by leveraging teamwork and Lean processes and forward-thinking systems.

Teamwork & Customer Service are the 2 pillars of success that are emphasized daily.

Bringing new-school innovation into an “old-school” industry. We place a heavy emphasis on the implementation of new and emerging technologies with a goal of providing the best customer experience in the audio industry… period.

We are a family business with a “family first” approach. We work hard but never at the expense of taking care of yourself or your family.

Core Values:

Innovation – DEFY THE GENRE – We are all about making some noise in our industry and doing things differently. We are: Experimental. Groundbreaking. Trailblazers. The HiFi Biz Remixed. We are always exploring and embracing change because we believe we can do it better.

Process – HIT ALL THE RIGHT NOTES – Every detail matters. We value: Fundamentals. Precision. Execution. Consistency. Everyone is playing from the same sheet of music. Our commitment to scalable processes is essential to achieving “standing ovations” from our customers.

Teamwork – NO SOLO ACTS – There’s no lead singer taking the spotlight here. No room for oversized egos. We see the best in each other. We are a smart, talented, tight-knit band where everyone plays their part, and we work in harmony to produce incredible outcomes.

Passion – STAY FOR THE ENCORE – We are passionate about what we do, and we stay connected to each other and our audience through music. We are not a clock-in/clock-out, “go through the motions” organization. We have fun, but we also care deeply about our work, and we are fueled by our passion to achieve excellence.

Authenticity – NO CHEESY COVER SONGS – We stay true to the music that moves us with original compositions, performed in High Fidelity-Unfiltered communication. Integrity. Truth. Leave the “Hotel California” renditions at home. Let’s make some original music that we can be proud of.

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Remote