Full-time
United States
Job description
Job description
Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. Receive inbound calls to initiate fraud claims from both customers and internal departments or to give /receive updates pertaining to existing claims. Associates on this program determine if disputes are fraudulent or not and execute claims accordingly.
Provide updates to customers on status of existing dispute if previously filed and educate on next steps or what further information may be needed
Team has the ability to take payments, update account information and is tasked with promoting online banking services.
We offer:
· Opportunities for promotion
· Flexible schedules
· Tremendous bonus opportunities
· Fantastic supervisors and a positive environment
· Employee Ownership Program – a company paid, long-term benefit
· Healthcare and other benefits for you, your spouse, and/or children after 90 days
· Paid time off and paid holidays after 90 days
After training you will have access to our DayForce Wallet. Dayforce Wallet includes an easy-to-use mobile app and a prepaid credit card. Use the mobile app to access your earned pay and add it to your card. Then, use your card to pay bills, make purchases, and withdraw cash. It’s that easy.
Position Summary:
We will empower you to provide best in class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with Fraud cases and Customer Experience Representatives are problem solvers.
Essential Duties and Responsibilities:
· Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
· Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
· Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
· Multi tasks to document while speaking with the consumer.
· Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
· Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
· Is consistently at work and on time
· Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
· Other duties as requested by management
Minimum Qualifications
Must be able to successfully pass criminal background check
Data entry and basic computer skills
Previous Call Center or similar customer service experience preferred
Education: High School diploma or GED.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
Education:
Ability to Commute:
Ability to Relocate:
Work Location: In person
