Soliant

Torgenson Law, an Arizona Personal Injury Law Firm, is looking for a highly motivated individual to join our team as a Medical Records Specialist. We are an honest and hard-working group of attorneys and staff, and we are 100% dedicated to helping good people who are hurt.

As part of a two-person department, you will play a vital role in managing the timely and accurate retrieval of medical records and bills necessary for case development and settlement. This role is essential to the success of our client cases, ensuring all medical documentation is properly requested, received, organized, and communicated to the legal team. Insurance and lien experience is a plus!

Primary Duties/Responsibilities:

• Request, track, and follow up on medical records and billing statements from healthcare providers, hospitals, and diagnostic facilities.
• Maintain an organized system for tracking the status of all record requests using internal case management software.
• Communicate professionally and persistently with medical providers and records departments to ensure timely delivery of documentation.
• Review received records and bills for completeness and accuracy.
• Collaborate with the second Medical Record Specialist to divide workload and ensure all deadlines are met.
• Work closely with attorneys, case managers, and other staff to identify missing or additional records needed.
• Upload and categorize generated correspondence into the firm’s case management system with proper labeling.
• Identify and escalate issues related to delayed, incomplete, or denied records requests.
• Adhere to all HIPAA and privacy regulations while handling sensitive medical information.
• Perform additional administrative tasks related to records management, as needed.

Competencies/Skills:

• Organization and ability to prioritize tasks
• Ability to work collaboratively within a small team and independently with minimal supervision
• Computer skills such as MS Office, specifically Excel, and legal case management softwares
• Willingness and ability to take ownership of position and all tasks
• Knowledge of the personal injury prelitigation and litigation process
• Familiarity with HIPAA regulations and medical terminology
• Excellent written and verbal communication skills
• High attention to detail and a commitment to accuracy

Qualifications:

• 1+ years of experience working directly with medical providers and/or third-party record retrieval services
• Minimum high school diploma
• Valid driver’s license

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
• Wellness program

Work Location: Remote