Your work as the IT Services Lead includes several components:
- Lead the IT Services team, providing direction across Professional Services, Service Delivery, Automation, Security, and Systems Architecture.
- Develop and execute IT strategies that support business objectives, ensuring effective systems, processes, and reporting for performance visibility.
- Manage internal IT infrastructure, ensuring security, compliance, availability, and documentation standards are met.
- Collaborate with leadership to evaluate, recommend, and implement technology solutions that improve operations and enhance customer outcomes.
- Build strong relationships with clients, ensuring their needs are understood, addressed, and met with exceptional service and professionalism.
- Oversee service delivery processes and act as a key escalation point for complex customer issues, ensuring prompt resolution and high client satisfaction.
- Lead process from scope to completion with clients on Azure / SharePoint migrations.
- Support training and professional development initiatives within IT Services, building technical depth and career growth opportunities for team members.
- Monitor IT operations and service delivery performance, identifying trends, challenges, and opportunities for improvement.
- Contribute to companywide EOS (Entrepreneurial Operating System) initiatives, ensuring departmental accountability and alignment with organizational goals.
- Build and maintain strong vendor relationships to optimize service value and efficiency.
- Lead team development through mentorship, recruitment, evaluations, and succession planning.
Our ideal Director of IT Services has the following qualifications:
- 3+ years proven leadership experience at a Director or senior management level in IT Services or Managed Services.
- Strong background in IT operations and infrastructure, including ticketing systems (e.g., ConnectWise).
- Experience with Azure and SharePoint environments is required.
- Background in security and compliance is a strong plus.
- Demonstrated ability to execute strategies, optimize performance, and improve service delivery.
- Excellent collaboration and communication skills, with the ability to work effectively across leadership, clients, and technical teams.
- Knowledge of current technology trends, security practices, and IT service management methodologies.
- Commitment to employee development and fostering a culture of accountability and continuous improvement.
- Strong client service orientation with a track record of building lasting relationships and delivering exceptional customer experiences.
The targeted base compensation for this role is $100,000 - $120,000 per year plus bonus and benefits, and will operate out of our office in Central New Jersey. If you are looking for the next step in your career and match the credentials above, let’s have a conversation—we want to hear from you!
Job Type: Full-time
Pay: $85,000.00 - $120,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
