COMPLETE OFFICE OF WISCONSIN

The Service Delivery Manager is responsible for one program site location with daily supervision of Team Leads and a team (e.g. delivery, process of direct reports).

Key Responsibilities:

• Manage workload of the onsite operation, may make work assignments and have responsibility for developing Team Leads and other direct reports

• May be the escalation point for issue resolution, personnel matters, operation management and communications with internal and external stakeholders

• Manage effective internal and external client relationships, reporting and deliverables to the Account Manager, and additional administrative oversight (i.e. financial management processes and reporting duties)

• Exercise consistent judgment and discretion with work directly related to management policies and the general operations of the business

• Lead delivery governance, performance reviews, and escalation management

• Act as senior escalation point for delivery and execution related risks

• Partner with client and account stakeholders based in the US to align priorities and expectations

• Represent delivery leadership in client governance forums and reviews

• Build and maintain trusted relationships with senior client stakeholders

• Oversee delivery execution across multiple offshore locations and time zones

• Align onshore expectations with offshore delivery outcomes

• Support transitions, ramp ups, and onboarding of new work

• Oversee delivery financials including revenue, cost, and productivity

• Support commercial and delivery model discussions including production hours initiatives

• Support near term and pipeline growth in priority areas such as Gemini

• Drive operational readiness for new and expanding programs

• Collaborate with cross service group teams on transformation initiatives

• Enable process, tooling, and delivery model improvements

• Provide leadership to delivery leads and managers across regions

• Build leadership bench strength and succession plans

• Foster a culture of accountability, collaboration, and performance

Basic Qualifications:

• Minimum 4 years’ experience in delivery operations

• Minimum 3 years’ experience managing and/or developing teams

Preferred Qualifications:

Bachelor’s Degree

• Experience managing telecom/network provisioning or infrastructure delivery operations across multiple vendors and global regions

• Strong understanding of carrier provisioning, fiber services, cross-connects, and network capacity delivery models

• Extensive experience leading large scale global delivery operations

• Proven experience managing senior clients and internal stakeholders

• Strong financial acumen across revenue, cost, and delivery performance

• Experience managing delivery across multiple geographies and time zones

• Proficient in MS Office, Google Suite Experience with social media, content moderation

• Advanced analytical and problem-solving skills

• Mature and trustworthy, with an understanding of and appreciation for the importance of confidentiality

• Self-starter able to complete work and meet deadlines with little to no oversight

• Experience operating within large and complex client portfolios

• Exposure to evolving commercial models and delivery constructs

• Experience driving operational transformation initiatives

Professional Skills:

• Delivery leadership and execution discipline

• Client relationship and stakeholder management

• Strong judgment and problem-solving skills

• Financial awareness and commercial acumen

• Ability to operate effectively in highly complex environments

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 02/05/2026 and open for at least 5 days.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $94,400 to $266,300

Cleveland $87,400 to $213,000

Colorado $94,400 to $230,000

District of Columbia $100,500 to $245,000

Illinois $87,400 to $230,000

Maryland $94,400 to $230,000

Massachusetts $94,400 to $245,000

Minnesota $94,400 to $230,000

New York $87,400 to $266,300

New Jersey $100,500 to $266,300

Washington $100,500 to $245,000

Requesting an Accommodation

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If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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