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IT Support Specialist

Alexander Technology Group

Full-time

Westford, MA

Job description

About Us:
We’re a growing paper converting company with a simple goal: keep things running reliably, make great products, and take care of our people. We’re not a flashy tech company — but we do rely on solid systems and good data to keep our machines turning and our teams supported every day.

The Role:
We’re looking for someone who knows MS SQL inside and out — but also doesn’t mind rolling up their sleeves to help with day-to-day IT needs. One moment you might be writing a stored procedure to help track production data, the next you’re troubleshooting a user login or helping a supervisor pull a report.

You’ll be part of a small but mighty team that keeps our operations and management connected, informed, and moving forward.

What You’ll Do:

  • Build and maintain SQL databases, views, and reports that help operations and leadership make good decisions.
  • Keep an eye on performance — tune queries and fix slowdowns before they become headaches.
  • Handle daily IT support: user accounts, hardware, small network issues, and troubleshooting.
  • Work directly with our operators, supervisors, and managers — your solutions will make their days smoother.
  • Document fixes and share your knowledge so we all get better over time.
  • Pitch in on system upgrades and improvements as we grow.

What We’re Looking For:

  • You know MS SQL well — writing queries, stored procedures, tuning databases.
  • You’re comfortable jumping between SQL work and everyday IT help desk tasks.
  • You like solving real-world problems and helping people who aren’t IT experts.
  • You’re comfortable on the production floor and understand that operations come first.
  • Manufacturing experience is a plus, but not a deal-breaker.

Why You’ll Like It Here:

  • We keep it simple — we work hard, look out for each other, and get things done.
  • You’ll have variety — no two days are exactly the same.
  • Your work matters — when you fix something, people notice (and appreciate it).
  • We offer good pay, solid benefits, and a team that sticks together.

Sound Good?
If you’re ready to bring your SQL skills and practical IT know-how to a team that counts on you every day — we’d love to hear from you.

Apply now — let’s talk.

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Application Question(s):

  • Do you have the legal right to work in the U.S. without requiring sponsorship (including H-1B/H-1B1)?
  • What are your salary expectations for this role? Please provide a range or specific amount.

Ability to Commute:

  • Hobart, WI 54115 (Required)

Ability to Relocate:

  • Hobart, WI 54115: Relocate before starting work (Required)

Work Location: In person