Office of Statewide Pretrial Services

Integrity Technology Solutions

Hybrid | Bloomington, IL

Are you a strategic, people-centered leader who thrives on elevating teams, strengthening client relationships, and driving operational excellence? Integrity Technology Solutions is seeking a Service Manager – Professional Services to guide our Professional Services team in delivering exceptional client outcomes and supporting our mission to Do It Right the First Time.

At Integrity Technology Solutions, we’re more than a Managed Service Provider — we’re a team united by purpose. We believe in Learn & Teach Every Day, Do the Right Thing, Relationships Matter, and being Positive & Engaging People. If you’re looking to lead with impact, grow a high-performing team, and contribute to a workplace where culture and community truly matter, this is your opportunity.

WHY YOU’LL LOVE WORKING WITH US

- A people-first culture grounded in strong core values

- Hybrid work environment supporting balance, focus, and flexibility

- Community involvement encouraged with volunteer opportunities

- Career growth and professional development — including paid certifications

- Milestone celebrations that honor your contributions

- A mission-driven team committed to exceptional client service and continuous improvement

WHAT YOU’LL DO

As the Service Manager – Professional Services, you will lead and empower a talented technical team while ensuring the efficient, secure, and profitable delivery of client projects.

Service Delivery & Operational Excellence

- Ensure consistent delivery of high-quality services that exceed client expectations

- Oversee end-to-end project execution, including scope, budget, and timelines

- Continually refine workflows to improve efficiency, security, and compliance

- Build and optimize processes that support scalable and repeatable success

Team Leadership & Development

- Provide day-to-day leadership to Professional Services team members

- Mentor emerging leaders and support professional growth

- Facilitate creative problem-solving and foster a collaborative team environment

- Provide constructive feedback to reinforce performance excellence

Strategic Planning & Business Alignment

- Partner with the COO on departmental planning and budgeting

- Monitor performance metrics and identify opportunities for improvement

- Participate in long-term service strategy to align resources with market needs

Compliance & Process Standardization

- Review and enhance service processes to drive consistency and quality

- Ensure all work aligns with industry best practices and security standards

- Maintain documentation for audits, compliance, and knowledge sharing

Communication & Collaboration

- Communicate project status, priorities, and risks with transparency

- Lead departmental Level 10 meetings and champion EOS principles

- Partner with cross-functional teams to ensure organizational alignment

WHAT YOU BRING

Technical & Service Management Expertise

- Proven leadership in professional services or consulting within an MSP environment

- Strong understanding of project delivery best practices

- Ability to analyze service metrics and implement improvements

- Broad technical background including Windows Server, AD, M365, networking, virtualization, and cloud awareness

Leadership & Team Development

- Experienced mentor and coach able to grow high-performing teams

- Skilled at fostering accountability, collaboration, and positive team culture

Critical Thinking & Problem-Solving

- Strong analytical and decision-making skills

- Ability to navigate competing priorities in a fast-paced environment

Client Engagement & Communication

- Outstanding communication skills

- Ability to build trusted client relationships and manage escalations

Business Alignment

- Understanding of financial drivers within professional services

- Experience contributing to budget planning and long-term strategy

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

- Hybrid role requiring at least two days per week in-office

- Occasional lifting of up to 25 lbs

- Fast-paced environment requiring multitasking

- Occasional travel to client and prospect locations

BENEFITS

- Medical, dental, and vision insurance

- 401(k) with company match

- Paid time off & company holidays

- Short- & long-term disability

- Life insurance

- Birthday bonus day

- Anniversary bonus days

- Celebration day

- Paid certifications

If you're ready to lead with integrity and inspire a team, we’d love to meet you.

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• This position is hybrid. Are you able to reliably commute to the Integrity Technology Solutions Bloomington, IL office a minimum of two times per week?
• Have you been employed by Integrity Technology Solutions before?
• Why do you think you are the best candidate for this position?
• Do you have experience managing people in the workplace?
• Do you want to tell us anything else about yourself?

Work Location: Hybrid remote in Bloomington, IL 61704