Lifetime Assistance – IT Operations Manager
Make an Impact. Create Joy. Shape the Future.
At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.
Position Overview:
Job Title: IT Operations Manager
Location: Rochester, NY – Headquarters & Multiple Sites
Department: Information Technology
Reports To: Chief Information Officer (CIO)
Employment Type: Full-Time
Starting Wage: $90,000-$110,000 annual salary
Why You Should Work for Lifetime Assistance?
- No-Premium Health Insurance: Access comprehensive healthcare without added cost.
- Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
- Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
- Career Growth: Clear pathways to advancement, leadership training, and coaching support.
- Work-Life Harmony: Generous paid time off and supportive scheduling.
- Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.
Your Core Responsibilities:
- Lead IT daily operations including network stability, end-user support, and help desk oversight.
- Supervise, mentor, and develop IT staff while fostering a culture of accountability and growth.
- Manage IT budgets, purchasing, and department administrative duties.
- Implement and refine IT operational processes to improve infrastructure management, security, and efficiency.
- Partner with the CIO on multi-year initiatives, advancing IT practices, team development, and information security.
- Prepare to assume senior IT leadership responsibilities through continued learning, results, and demonstrated performance.
What You Bring:
- 3–5 years of supervisory or management experience in IT, including performance management, hiring, and staff development.
- Strong communication and interpersonal skills; proven ability to collaborate and influence across leadership levels.
- Broad knowledge of enterprise technology (networking, Wi-Fi, Microsoft Suite, data center operations).
- Understanding of IT operational processes including help desk, monitoring, patching, and backup best practices.
- General knowledge of Information Security principles.
- Strong skills in logic, planning, organization, and decision-making.
- Commitment to ongoing development, with the ability to grow into senior IT executive responsibilities over 2–4 years.
Our Mission & Culture:
- Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
- Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
- Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.
Are You Ready to Begin?
If you’re a proven IT leader ready to advance your career and help shape the future of technology at Lifetime Assistance, apply today and join us in building lives of independence—one person at a time.
Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.
“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
