Image Solutions, LLC

IT System Administrator / IT System Engineer / IT Solution Architect (Asheville & Surrounding Area)

Architect the Future of Technology — and Your Career

Location: Asheville, NC (In-Person)
Department: Engineering / Professional Services
Reports To: VP of Managed Services

Join IS Technology — Build Your Future. Lead with Technical Excellence.

The Opportunity

At IS Technology, we aren’t just looking for a technician; we are looking for a System Engineer who is a strategic technical leader. This is a high-impact role responsible for maintaining the design and integrity of our customers' software systems, coordinating complex infrastructure projects, and implementing high-level software solutions.

You will be the architect behind the technology that powers small- and medium-sized businesses (10–250 employees), ensuring they stay modern, secure, and efficient through:

• Advanced Microsoft Core Business Applications
• Virtual Environments (VMware & Microsoft)
• Robust Network Security & Connectivity
• Disaster Recovery & Business Continuity Solutions

What’s in It for You

• Competitive Compensation: Salary based on experience with performance-based incentives.
• Comprehensive Benefits: Healthcare, vision, and dental coverage, 401(k), and PTO.
• Career Growth: Clear path for advancement as we expand our footprint in the Southeast.
• World-Class Culture: Join a team that maintains a 98 NPS and 100% CSAT for 22 consecutive weeks.
• Professional Development: Full on-the-job training, support for certifications, and a fun, collaborative environment.

What You’ll Do

• Design & Implement: Engineer and deploy system solutions tailored to client needs, focusing on Windows Servers, Microsoft technologies, and virtual environments.
• Network Excellence: Provide technical services at the network level, including WAN/LAN connectivity, routers, firewalls, and security.
• Project Leadership: Work through project tickets and phases in ConnectWise, ensuring complex implementations are completed on time and within budget.
• Strategic Consulting: Perform system reviews and provide documentation/recommendations to help clients align IT with their business goals.
• Client Communication: Maintain high-touch communication with customers, keeping them informed of project progress and impending changes.
• Operational Discipline: Ensure all time and expenses are recorded accurately in ConnectWise daily to maintain project transparency.

What You Bring

• Experience: Minimum 7 years of IT experience, preferably with a BA/BS in Computer Science or a related field.
• Technical Mastery: Deep knowledge of Microsoft’s core business applications, VMware, and remote access solutions (VPN, Terminal Services).
• Certifications: Professional IT Certifications such as SonicWall CSSA, Cisco CCNA, VMware VCP, or Microsoft Modern Workspace.
• Soft Skills: Exceptional interpersonal skills, active listening, and the ability to translate technical jargon for non-technical CEOs and CFOs.
• Mindset: Self-motivated, adaptable to fast-paced changes, and a relentless focus on customer satisfaction.

Performance Expectations & KPIs

• Utilization: Maintain an 85% billable ratio.
• Client Satisfaction: Maintain a >95% satisfaction rate in CSAT.
• SLA Compliance: Stay within 80% or better SLA status.
• Project Efficiency: Maintain a +/- 20% efficiency rating on project budgets and completion timelines.
• Administrative Accuracy: 40 hours recorded weekly, with daily entries completed by 9:00 AM the following morning.

Why IS Technology

We’re redefining how technology powers business by unifying IT, print, cybersecurity, and cloud into a single, managed platform. Based in one of the most desirable places to live and work—Asheville, NC—our team helps clients achieve efficiency and scalability while driving measurable ROI.

You won’t just be fixing computers. You’ll be part of a movement redefining how technology serves business.

Ready to Build Your Future?

If you’re ready to take your technical career to the next level with a company that values excellence and growth, apply today. Join IS Technology and help us lead the transformation of business technology in Western North Carolina and beyond.

Pay: $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Application Question(s):

• Have you held at least one position for two or more consecutive years within your last three roles? If not, please do not apply as we will not move forward with your application.

Work Location: In person