Jack Henry & Associates

Job Description:

Starting Salary: $42,000 - $55,000 Depending on Current Experience

Requirements:

• Computer Science degree or equivalent work experience
• 3 years customer service experience
• 3 years IT support desk experience
• 3 years hands-on Infrastructure Networking experience

As a Junior Network & System Administrator for Multi-Client Support, you will play a crucial role in managing and maintaining technology infrastructure for our diverse range of clients. You will work with server hosts, virtual machines, desktop/laptops, Chromebooks, cloud services like Microsoft Entra ID and Google Workspace, security software, finance software, databases, Linux servers and more.

KNOWLEDGE, SKILLS, & ABILITIES

• Must have robust network management skills and knowledge inculding Juniper & Cisco products
• Knowledge of Windows Server Administration.
• Knowledge of Hyper-V.
• Understanding of DNS, IP, and Networking.
• Robust understanding of Active Directory, Entra ID and M365
• Knowledge of PowerShell, MFA services, and RMM management.
• Knowledge of Microsoft Power Suite, AI, and automation
• Excellent problem-solving skills
• Excellent organizational, interpersonal and communication skills, including tact & diplomacy; ability to persuade and concede appropriately.
• Ability to learn new technologies very quickly; ability to act as "change agent" for driving process and continuous improvements within our organization.
• Ability to complete multiple tasks under pressure without direct supervision and deliver high quality results.
• Ability to manage remote and local customer setup and support.
• Ability to travel to remote customer sites on occasion.

RESPONSIBILITIES:

Multi-Client Support: Serve as the main point of contact for Tier II issues serving multiple clients.

Infrastructure Management: Our clients' environment comprises approximately 15 physical servers, 40 virtual machines, and various NAS devices, reflecting the diverse technology landscape you will oversee.

• Provides desktop and helpdesk support of operating system, desktop hardware and peripherals, and core desktop applications.
• Assists System IT manager and IT department staff with department projects and network needs according to corporate objectives
• Google Suite
• Maintain and optimize server hosts (Dell PowerEdge)
• Virtual machines (Hyper-V, VMware)
• Cloud Services
• Backup processes
• NAS devices (Synology), primarily on behalf of our clients, to ensure smooth and reliable operations & reliable recovery.

Security: Implement and monitor security measures to safeguard client data and systems that includes Firewalls, Antivirus, and Access Controls

Network administration: Knowledge and experience in best practices for Network Security, Security+ certification or equivalent experience preferred.

Backup Management: Maintain server & Infrastructure backups

Software Administration: Manage and support various software applications

Troubleshooting: Provide tier II support through collaborating with Tier I support teams to

Process Improvement: Identify areas of inefficiency within client IT systems and processes. Proactively recommend and implement improvements for increased autonomy and support.

Tier 3 Data Center: Participate in the management of high-availability data center infrastructure.

On-Call Schedule Rotation: Participation in an on-call schedule rotation

PHYSICAL REQUIREMENTS:
This position requires visual acuity and manual dexterity sufficient to operate standard office equipment. The employee must be able to sit or stand at a desk for a full shift and lift and/or move up to 30 pounds.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have a Valid Drivers License?

Experience:

• Juniper: 3 years (Required)
• Cisco: 3 years (Required)
• Customer support: 3 years (Required)

Ability to Relocate:

• Baker City, OR 97814: Relocate before starting work (Required)

Work Location: Hybrid remote in Baker City, OR 97814