Think Tech Advisors

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides support to the helpdesk for escalated network/telephony issues.
• Support includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person.
• Provides dispatch coverage for coordinating network assignments, priorities, job schedules, completions and user notifications and follow up.
• Handles some network preventative maintenance tasks.
• Serves as initial point of contact from the IT department for the IT helpdesk.
• Primarily incident based workload but also able to handle low and medium level project based work.
• Able to respond to network outages and perform basic network/telephony troubleshooting.

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• High school diploma and 1+ years of IT support experience or completion of IT related undergrad courses
• A+, Network+, or CCNA certification a plus
• Must have a fundamental understanding of networking and telephony.
• Must have an ability to diagnose problems and make decisions to assure prompt resolution.
• Previous experience in a network support role is a plus.
• Considerable skill in Visio or another application to create diagrams.
Proficient with basic networking concepts such as NAT, DHCP, DNS, routing, switching, spanning
• -tree, VPN, wireless and more.