Advantage Webco Hawaii

Lenox Executive Search is seeking an Associate Systems Administrator for a part-time CONTRACT role with one of our global pharmaceutical clients. This is a 6 MONTH CONTRACT POSITION.

Summarized Purpose:

• Provide on-site technical support to participants during scheduled visits
• Assist participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered
• Maintain compliance with data privacy, security, and study protocols

Education and Experience:

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, & experience.

Knowledge, Skills and Abilities:

• Experience supporting clinical research or healthcare technology environments
• Familiarity with mobile device management (MDM) systems
• Experience working in participant-facing or customer support roles
• Ability to communicate information effectively
• Ability to troubleshoot and resolve issues on mobile phones and watches
• Strong customer service skills
• Ability to multi-task and pay close attention to detail
• Analytical and problem-solving skills

Pay: $27.00 per hour

Experience:

• Mobile device management: 2 years (Preferred)
• supporting clinical research: 2 years (Preferred)
• front facing customer support: 2 years (Preferred)

Work Location: In person