Coleman Environmental Engineering, Inc.

Overview

Coleman Environmental Engineering is seeking a highly capable IT Support & Systems Specialist to own and manage our internal technology environment.

This role goes beyond basic help desk support. You will configure and deploy laptops, iPhones, and iPads; manage Apple Business Manager and Hexnode MDM (transitioning to Microsoft Intune); support Microsoft 365 and SharePoint architecture; and act as the first line of defense for cybersecurity events.

If you are hands-on, systems-minded, and comfortable owning both daily IT support and higher-level digital infrastructure, this is your opportunity to build and manage a growing technology ecosystem.

Key ResponsibilitiesEnd-User Support & Device Management

• Configure and deploy Windows 11 Pro laptops (OOBE setup)
• Configure iPhones and iPads using Apple Business Manager and Hexnode MDM
• Manage device enrollment, redeployment, wipes, and tracking
• Maintain SIM card inventory and carrier coordination
• Provide hardware/software troubleshooting for Windows and macOS
• Manage Microsoft 365 user accounts, authentication, and licensing
• Restore former employee email access and manage account transitions
• Provide help desk support and track requests through ticketing systems (Jira or similar)

Mobile Device Management (MDM)

• Build and maintain policies by group, region, or job role
• Manage lockdowns, lost/stolen devices, and remote wipes
• Whitelist/blacklist applications, services, and websites
• Exchange tokens between Apple Business Manager, Microsoft, and Hexnode
• Physically enroll devices when outside Device Enrollment Program
• Prepare transition planning from Hexnode to Microsoft Intune

Microsoft 365 & SharePoint Administration

• Build and maintain SharePoint environments (sites, libraries, permissions)
• Develop internal digital tools (Finance portals, distribution systems, custom forms)
• Manage metadata, sensitivity labels, conditional access, and file governance
• Restore document versions and control document lifecycle
• Query and recover lost files
• Manage granular access to confidential and PII-protected information

Cybersecurity & Risk Management

• Monitor and review cybersecurity risk events
• Check quarantine for high-risk email attempts
• Investigate phishing and impersonation attempts
• Act as designated Cybersecurity Incident Response Manager
• Liaise with third-party SOC providers for Class 2+ risk events
• Conduct penetration testing coordination
• Review and harden digital architecture
• Manage SentinelOne endpoint security

Infrastructure & Digital Architecture

• Support LAN, firewall, and VPN configurations
• Maintain Single Sign-On integrations (HRIS and other systems)
• Manage database environments for in-house and third-party software
• Support Microsoft Office, Adobe, Apple ecosystems
• Collaborate with vendors (Opus Interactive, mobile carriers, SOC providers)
• Attend meetings with PG&E regarding mobile app support and issue resolution
• Provide recommendations regarding system errors and improvements

Qualifications

• 3+ years of experience in IT support, systems administration, or similar role
• Experience with:
• Apple Business Manager
• MDM platforms (Hexnode, Intune preferred)
• Microsoft 365 & SharePoint administration
• Windows 11 Pro environments
• LAN, firewall, and VPN configuration
• Strong understanding of cybersecurity best practices
• Experience with endpoint protection platforms (SentinelOne preferred)
• Ability to manage both tactical support issues and strategic infrastructure improvements
• Excellent documentation and communication skills
• Self-directed and comfortable owning systems end-to-end

Preferred Experience

• Building in-house MDM environments
• SharePoint DevOps / workflow automation
• Digital architecture planning
• Working with external SOC providers
• Supporting regulated or high-compliance environments

What Success Looks Like in This Role

• Devices are deployed quickly and securely
• Security incidents are identified early and mitigated effectively
• SharePoint and M365 environments are organized and controlled
• End users receive fast, professional support
• IT infrastructure scales with company growth

Why Join Coleman?

We are a growing environmental and infrastructure company supporting large-scale utility operations. Our technology environment is critical to field operations, compliance, and cybersecurity.

This role offers the opportunity to build, own, and improve our IT ecosystem — not just maintain it.

Job Type: Full-time

Pay: $28.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This is not a remote position and must be able to work at the company locations. Are you local to the Spokane area, Moving to the Spokane area, and able to commute commute daily to the company office?

Work Location: In person