County of Riverside

JOB
The Department of Animal Services is recruiting for Business Process Analyst II, BPAII (working title: Database & Systems Analyst). In this role, the incumbent will serve as the Chameleon System Administrator (CSA), ensuring the seamless operation, maintenance, and development of the department’s Chameleon animal shelter management system and other integrated applications. The incumbent will be responsible for system management, installation, and configuration while collaborating with Riverside County IT Department, vendors, and external partners to deploy upgrades, resolve technical issues, and maintain system integrity. Expertise in relational databases, user access management, and data validation will be critical in ensuring compliance with organizational policies and business processes. The incumbent will also oversee various Chameleon-related applications, including ChamCam, Chamrpt List Editor, KnowledgeRocket, PetHarbor, and payment portals, ensuring efficient operation and integration within the department.The incumbent will support front counter operations, call centers, and licensing functions, ensuring adherence to department policies while troubleshooting issues related to rabies vaccination records, administrative citation programs, and contract city billing. Responsibilities will also include running financial and statistical reports, reconciling data discrepancies, and assisting department heads with system-related concerns. Success in this role requires the ability to assess technical issues, provide training, develop policies and procedures, and optimize system functionalities to enhance department-wide efficiency.Competitive candidates will have strong technical expertise in relational databases, system administration, and troubleshooting. Experience in the public sector as a system administrator, experience with Chameleon-related applications, and/or knowledge of Power BI data management is also highly regarded.Hybrid work schedule may be available based on business need after completion of onsite job training. Meet the Team!The Riverside County Department of Animal Services has a vision for promoting an environment of responsible pet ownership through progressive animal welfare initiatives, community outreach, and humane education in a culture of compassion, creativity, and integrity. The Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.

EXAMPLE OF DUTIES

• Conduct system analysis and design of business process involving evaluation of current and proposed information; determine available and emerging technology hardware and software; provide cost and benefits analysis.• Develop and document user requirements for new and existing systems, processes and applications; prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for controls standards. • Select and recommend software based on systems analysis, evaluation of products and vendors; create requests for proposals (RFPs) or requirement specifications.• Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County and the Department's integrated enterprise systems; provide functional support, analysis and design specifications, as needed, to programming staff. • Coordinate and participate in the design and evaluation of business processes required for the implementation of enterprise systems and upgrades; analyze new components to determine if previously modified processes can be eliminated and/or if new release will also require modification; conduct system testing to ensure that the new release provides the expected results throughout the business cycle.• Evaluate requirements and develop design specifications for new or modified business processes; evaluate existing business process models to identify potential areas for automation and streamlining; design and implement resulting automated processes.• Coordinate with Riverside County IT and departmental staff to adopt system changes needed for new/modified public programs and services; test all changes prior to final implementation to ensure appropriate results.• Coordinate with user departments on new/changed local ordinances and labor agreements, legislation, reporting, and regulations.• Design, implement and maintain system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes.• Identify and resolve production problem areas and correct system set-up when production errors are identified.• Work directly with vendors to resolve underlying system program problems; search corporate web sites for posted resolutions and fixes in resolving identified problems.• Coordinate and implement system security; coordinate network security and installation requirements.• Maintain context-sensitive on-line help reference to reflect the most current structure within the system.

SUPPLEMENTAL INFORMATION
This recruitment is open to all applicants. Contact Amanda Duarte [email protected] with any questions regarding this recruitment.