The Durham Museum

NATURE AND SCOPE:

The Database Administrator is responsible for the accuracy, maintenance, and effective day-to-day use of the Museum’s constituent relationship management (CRM) system, Blackbaud Altru. This role supports fundraising, membership, ticketing, and marketing efforts by ensuring high-quality constituent data, accurate gift and membership processing, and reliable reporting.

This is a key operational role within the Development department and the broader Museum team. Serving as the Museum’s internal subject-matter resource for Altru, the Database Administrator provides guidance on data standards, supports staff in using the system consistently and effectively, and maintains the integrity, security, and usability of constituent data. This position balances hands-on database administration and transactional work with query building, reporting, training, and ongoing system upkeep. The role does not manage staff but plays an important part in supporting informed decision-making and efficient Museum operations.

RESPONSIBILITES:

CRM Administration & Data Integrity:

• Serve as the primary day-to-day administration for Blackbaud Altru.
• Enforce data entry standards, policies, and procedures across the Museum team.
• Manage imports, global updates, and routine system configurations as needed.
• Monitor system performance and troubleshoot data issues or coordinate with Blackbaud support.
• Ensure compliance with privacy laws, donor confidentiality, and organizational data security policies.

Data Entry & Record Maintenance:

• Accurately enter and maintain constituent records, including donors, members, and related contacts.
• Process gifts and membership transactions, including one-time, recurring, pledge, and tribute gifts.
• Generate and distribute acknowledgements and tax receipts promptly.
• Maintain pledge schedules, recurring gift records, and membership lifecycles.
• Perform regular record updates, merges, and corrections to ensure data accuracy.
• Create and update online Webforms for events and campaigns.
• Conduct routine audits, deduplication, and quality control to maintain high data standards.

Reporting & Queries:

• Build, maintain, and refine queries and reports to support Development and Membership operations.
• Produce recurring and ad hoc reports for leadership, Finance, and other internal stakeholders.
• Track key metrics such as donor retention, membership growth, and campaign performance.
• Support board reporting, audits, and internal analysis through accurate and timely data.

Training & Cross-Departmental Support:

• Serve as the primary internal resource for Altru-related questions and data processes.
• Train staff on data entry standards, reporting, and CRM best practices.
• Create and maintain documentation or job aids to support constituent system use.
• Collaborate with Development, Membership, Marketing, and Finance to meet CRM and reporting needs.
• Assist with guest lists, attendance tracking, and post-event data entry when required.

General Responsibilities:

• Stay informed about Altru updates and recommend practical improvements.
• Apply established organizational and CRM processes, such as attendance tracking, to ensure consistent reporting and query generation.
• Participate in all required training and safety programs provided by the Museum.
• Support the overall goals and operational activities of the Development department.

All other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree or equivalent professional experience.
• 2-5 years of experience managing or supporting a nonprofit CRM; Blackbaud Altru experience preferred.
• Proven experience with data entry, gift processing, and constituent record maintenance.
• Experience creating and maintaining queries, reports, and exports.
• Strong attention to detail, discretion, and commitment to data accuracy.
• Ability to work independently and collaboratively across teams.
• Proficient in Microsoft Office Suite, specifically Excel.

WORKING CONDITIONS:

• Normal office environment.
• Routine periods of sitting, standing, and walking are required.

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person