Oversee all IT operations for a fast-growing, remote-first organization.
Administer and support the ERP system, ensuring smooth functionality and assisting team members as needed.
Collaborate with departments to identify and implement process improvements using ERP capabilities.
Deliver training sessions on ERP functions and other systems to various teams.
Lead customization and enhancement projects under the guidance of the IT Director.
Manage and support various IT infrastructure systems, including servers, phone systems, email, security cameras, and access control systems.
Conduct regular system reviews using established checklists on a daily and monthly basis.
Maintain reliable backup systems and perform quarterly restoration tests to ensure data integrity.
Create and manage user accounts, access controls, file sharing, and overall system security.
Possess strong skills in deploying and configuring hardware, software, and IT resources.
Provide end-user technical support for a range of issues, including hardware, software, networking, email, VOIP, and peripherals.
Respond to urgent or off-hour IT issues as needed, including on-call support.
Assist with the maintenance and troubleshooting of production floor technology and equipment.
Maintain relationships with vendors to optimize system performance and utilization.
Install, repair, and manage wiring for computer systems and networks.
Handle workstation and laptop setup, upgrades, and configuration—including printing, directory structures, permissions, and software installations.
Perform additional duties as assigned.
Requirements
A four-year technical bachelor's degree in Information Technology, Computer Science, or Engineering is required. Equivalent experience may be considered.
General technical knowledge should include the following: Microsoft Active Directory, Microsoft Windows, Office 365 administration, TCP/IP, Ethernet, enterprise endpoint protection, scripting, wireless networks, and router management.
Minimum of five years of hands-on technical support experience. Must be well-organized, flexible, and able to work in a fast-paced, distributed environment.
Ability to read and interpret documents such as security requirements, company policies, and procedure manuals.
Work must be performed at a high level of quality. Must possess excellent problem-solving skills, a strong sense of urgency, and high attention to detail.
Knowledge of cybersecurity best practices is required.
Experience in administering systems for approximately 50–200 users.
Fluent in reading and writing English.
Ability to collaborate effectively in a team environment.
Monitor environmental conditions of all servers, infrastructure, and systems related to internal IT services.
In-depth knowledge and troubleshooting skills in server and workstation hardware and software systems.
Provide management with visibility into hardware, software, and license capacity and usage.
Accurately maintain and update help desk software to track incidents and resolutions.
Perform root cause analysis in response to incidents, tickets, or management requests.
Ability to coordinate with third-party hardware and software support when necessary.
Maintain consistent and dependable attendance.
Self-motivated, with the ability to work independently and efficiently to meet deadlines, adapting methods as needed to accomplish tasks.
