Obsidian IT, Inc

Technology Careers at Obsidian IT

Technology Alignment Manager (TAM)

Location: Chico, CA & Client Sites
Employment Type: Full‑Time

Our Values: Our People Come First

Obsidian IT is a local, family‑oriented IT company founded in 2000 with a vision of putting people first. We provide consulting, technical projects, cloud computing, and telecom solutions while building long‑term relationships with both our clients and our employees.

We believe great IT outcomes start with great people. That belief shapes how we hire, train, and support our team—and it’s what sets Obsidian IT apart. We are a trusted partner for simple, scalable, and innovative IT solutions.

About the Technology Alignment Manager (TAM) Role

The Technology Alignment Manager (TAM) is a highly technical, detail‑oriented role at the center of our Technology Success practice. TAMs work proactively with clients to assess, document, and align technology environments to best‑practice standards through scheduled onsite visits.

This role requires a strong respect for accuracy, consistency, and documentation, as the information captured by the TAM is leveraged across the organization by:

• vCIO
• CTO
• Service Team
• Professional Services (ProServ)
• Design Desk
• Client Success Team
• Accounting

Clear, reliable documentation enables every team to better serve our clients—and the TAM plays a critical role in making that possible.

What a TAM Does

• Perform scheduled, full‑day onsite technology alignment visits
• Assess client environments against defined technical standards
• Identify misalignment, risk, and improvement opportunities
• Create and maintain clear, accurate, and detailed documentation
• Ensure collected information can be used by multiple internal teams
• Build trusted technical relationships with clients and end users
• Focus primarily on proactive alignment work, not reactive support

This is not a service desk or project deployment role. TAMs analyze, document, and align—so the rest of the organization can execute effectively.

Experience Level

This role is best suited for a mid‑level IT professional who is ready to move from primarily reactive work into a structured, proactive, and client‑focused role.

• 2–5+ years of professional IT experience preferred
• Experience in managed services or a proactive IT support environment is a plus
• Broad technical exposure is more important than deep specialization
• Candidates should be comfortable reviewing complete IT environments—not just resolving individual issues

Candidates with the right mindset, strong attention to detail, and respect for documentation will be successful, even if they are still growing in certain technical areas.

Training & Onboarding

We invest heavily in preparing our TAMs for long‑term success.

New TAMs participate in a structured two‑month training program, which includes:

• Training on our security tools, RMM, PSA, and alignment software
• Four weeks of Service Desk work to:
• Learn our internal processes
• Understand our clients and environments
• Build familiarity with how work flows through the organization
• Direct mentorship with one of the best TAMs in the business
• Shadowing real‑time client onsite reviews
• Hands‑on guidance through every step of the role
• Practical, real‑world preparation before managing accounts independently

Our goal is to ensure every TAM feels confident, capable, and fully supported.

What We Look For

Required Skills & Traits

• Strong technical foundation across modern IT environments
• High attention to detail and respect for documentation
• Professional, confident client communication skills
• Ability to assess systems objectively against standards
• Organized, process‑driven, and proactive mindset

Additional Requirements

• Ability to pass a background check
• Clean driving record
• Comfort traveling to client sites during the workday
• Willingness to use a company vehicle for travel between our office, client locations, and corporate office

Why Work at Obsidian IT?

We believe people do their best work when they feel supported, appreciated, and challenged.

Perks & Benefits

• Competitive salary packages
• 401(k) with profit sharing
• Flexible work schedule
• 80 hours of remote work annually
• Medical insurance coverage
• Vacation, sick, and parental leave
• End‑of‑year holiday bonus
• Mentor and career guidance
• Industry involvement support
• Employee appreciation initiatives
• Wide variety of projects and technologies
• Positive, family‑oriented work environment

Interested in Future Opportunities?

If Obsidian IT sounds like a place where you could grow your career:

• Submit your application through Indeed
• We’ll keep your information on file
• Reach out when a matching opportunity becomes available

Pay: $62,400.00 - $79,400.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person