Empowering Technology Solutions

Overview:

Empowering Technology Solutions (ETS) is seeking a full-time Systems Administrator to provide exceptional support to our clients in the Hawaiian Islands area. This position is remote out of our Las Vegas office, and operates Monday through Friday, 8 AM to 5 PM, with occasional after-hours on-call support. Ideal candidates are passionate about IT, have three or more years of technical experience, and excel in customer service. Join our fast-growing company and help shape the future of IT and cybersecurity solutions.

Stand out from the crowd and get ahead of the rest – submit your application and then complete the following assessment: https://www.ondemandassessment.com/link/index/JB-QKWWYHFQA?u=1191284

Brief Job Description:

As the Systems Administrator, you will act as our main technical asset for our clients inside the Hawaiian Islands and West Zones and represent ETS on a professional level, travel will be required. In addition, you will perform secondary technical tasks for all other zones including but not limited to remote break fix, asset management and sales investigations.

ETS is a fast-paced and growing managed security and service provider. Services we deliver to customers include managed IT support, 24x7 outsourced SOC, endpoint and email security, cloud hosting, voice over IP, full network stacks, and data backup and disaster recovery. We are a Microsoft modern work specialized solution partner, a Sophos Gold partner, and hold many customer service and growth awards. ETS has customers throughout the United States across many industries and has a strong customer base in the Hawaiian Islands.

Specific Job Duties:

• Provide expert technical knowledge with an understanding for managing multiple diverse environments.
• Deliver enterprise level technical support covering a wide breadth of technical matters including hardware, software, networking, and backups.
• Design, plan and implement technical solutions including meeting with clients and managing technical resources as needed.
• Learn how to solve the problem technically versus strategically from a business and process operation.
• Provide award winning customer service and enjoy being the hero for our customers.

Required:

• 3+ years of technical experience
• Strong understanding of small/medium business technology and business acumen
• Excellent writing and communication skills, with experience creating technology analysis documents, instructions, and process documentation
• Self-motivated, customer-focused, with strong time management and deadline adherence
• Ability to balance multiple priorities, adapt to shifting needs, and use time-tracking tools
• Embraces accountability and encourages it in others
• Bachelor's degree in Computer Science or a related field
• Valid driver’s license and reliable transportation for onsite client visits.

Preferred:

• Managed IT experience in technical roles
• Familiarity with Cisco Meraki, NinjaRMM, ConnectWise Manage, ITGlue, Sophos, 3CX, BCDR (Axcient/Datto), and Acronis
• Knowledge of WAN/LAN, Layer 2/3 networking, Multicast, QoS, Security, VPN, SSL VPN, IPSec VPN
• Experience with VMware, HyperV, and Azure-hosted virtual environments
• Proficiency in Windows 11/10, Windows 2022/2019 Server, DNS, DHCP, Microsoft/Office 365, Exchange, Intune, Active Directory, Unifi, SonicwallOS

Why Join ETS?

• Lead with autonomy and shape the future of a rapidly growing IT and cybersecurity leader.
• Enjoy a base salary plus discretionary bonus, we cover 99% of your persons health insurance, paid holidays, unlimited vacation (upon approval), and additional benefits.
• Advance your career with opportunities for growth and leadership for those demonstrating strong results and leadership qualities.
• Thrive in a collaborative, innovative culture that recognizes achievement and values diversity and inclusion.
• Expand your professional network through a company-funded peer group.

Ready to join us and help shape the future? Apply now to join our mission!

Job Type: Full-time

Pay: $58,240.00 - $70,720.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Technical: 3 years (Preferred)

Work Location: Hybrid remote in Honolulu, HI 96813