IT Account Manager
Worldgate, llc
Full-time
Reston, VA
Job description
*This job has a compensation structure PLUS commission*
This position is based in the DC metro area to allow for onsite collaboration at our corporate office, as needed. Travel is required up to 50% (primarily along the east coast) to support client meetings, industry events, and site visits.
Company Overview & Culture:
Worldgate is a certified Woman-Owned Small Business headquartered in Northern Virginia that provides IT Consulting Services to our SLED clients. As a UKG partner, we also specialize in delivering high-quality UKG implementation services to this market. Our mission is to provide exceptional service that enables our clients to be their best for their stakeholders, create an empowering workplace for our employees, and give back to our communities in meaningful ways. Worldgate has been named to the Inc. 5000 list of fastest growing private companies three times. In recognition of our commitment to fostering a positive work environment, Worldgate was honored with the Inc. Best Workplaces award in 2024 and The Washington Post Top Workplaces in 2022.
Job Summary:
The Account Manager is a key sales leader responsible for driving revenue growth by developing new client relationships and expanding existing accounts for Worldgate. This role partners closely with Sales leadership to identify, pursue, and win new business opportunities aligned with our corporate growth strategy.
The Account Manager plays a pivotal role in ensuring client needs are understood and met by collaborating with cross-functional teams. Core responsibilities include introducing Worldgate to prospective clients, fostering lasting client relationships, coordinating solutioning conversations with internal experts, and ensuring consistent positive client experiences.
Using a consultative sales approach, the Account Manager engages with both new and existing clients, initiates the sales process, leads meetings (both virtual and in-person), and prepares detailed quotes and proposals. The role operates within Worldgate’s established sales systems, providing regular updates to senior leadership. Success in this position requires strong time management, strategic thinking, and exceptional communication skills to build trust and influence across stakeholders.
Essential Responsibilities:
- Introducing Worldgate’s portfolio of services to public sector clients and key decision-makers
- Develop a deep understanding of Worldgate’s values, processes, and offerings to represent the company effectively
- Execute a top-down sales strategy, targeting executive-level stakeholders to convert prospects into qualified leads
- Develop and execute strategic account plans to establish and expand relationships with target clients in the public sector
- Identify and qualify new sales opportunities through proactive outreach, market research, and networking
- Research client organizations, identify key influencers and decision-makers, and uncover opportunities aligned with Worldgate’s service offerings
- Collaborate with internal teams (e.g., Recruiting, Delivery, Proposal, Marketing) to ensure client needs are understood early and solutions are aligned
- Coordinate solutioning sessions between client stakeholders and internal subject matter experts
- Lead and manage the team and pre-sales process, including discovery sessions, capability presentations, and proposal positioning
- Contribute to and coordinate RFP responses and proposal development, ensuring timely and compelling submissions that reflect client goals and Worldgate’s capabilities
- Understand client procurement processes and guide internal and external stakeholders through the buying lifecycle
- Build and maintain strong client relationships to foster trust and long-term partnerships
- Manage lead generation and client cultivation activities within an assigned target territory
- Track and report on early-stage pipeline metrics, prospect engagement, meeting conversion rates, and proposal submissions
- Meet or exceed assigned sales goals and maintain accurate and up-to-date CRM system records
- Lead outbound marketing campaigns to drive brand awareness and lead generation
- Conduct competitive and industry analysis to inform sales strategies and adjust positioning based on client priorities
- Facilitate internal strategy sessions to prepare for client pursuits, aligning messaging, team roles, and solution approach
- Provide strategic insights to Sales leadership on market dynamics, client needs, and potential service gaps
- Represent Worldgate at client sites, industry conferences, and pre-bid meetings to support business development efforts
- Collaborate with the marketing team by providing content and imagery for social media and promotional efforts
Corporate Standards:
- Comprehend and align to established goals and objectives within the framework of the Worldgate Continuous Feedback Approach
- Stay up to date on computer skills and best practices, such as word processing software, spreadsheet software, presentation software, Adobe software, email management, digital calendars, and video conferencing
- Understand Worldgate’s mission, values, and behaviors (The Worldgate Way) and ensure that daily interactions with Worldgate internal and external parties align to Worldgate’s values and behaviors
- Comply with criminal background check standards by maintaining a clear record throughout employment
Key Competencies:
- Relationship Management
- Sales Process
- Pipeline Management
- Effective Communication
Qualifications & Skills:
- Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)
- Minimum 3-5 years of experience in account management, sales, or business development, preferably in the public sector
- Proven track record of meeting or exceeding sales targets
- Experience working in a consultative sales environment
- Familiarity with CRM systems (e.g., Salesforce) and sales reporting
- Strong interpersonal and relationship-building abilities
- Excellent verbal and written communication skills
- Ability to manage multiple priorities and deadlines effectively
- Analytical thinking and problem-solving skills
Equal Opportunity Statement:
Worldgate LLC provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin, disability, pregnancy, marital status, or gender identity.
Job Type: Full-time
Pay: $80,000.00 - $98,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- Bachelor's (Preferred)
Experience:
- Account management: 3 years (Preferred)
- B2B sales: 3 years (Required)
- CRM software: 3 years (Required)
- k12: 2 years (Preferred)
Work Location: In person