OMI Group is actively hiring a Customer Support Team Member in the Pittsburgh area to support our growing client base and ongoing expansion across the telecommunications and service industries. This is a full-time opportunity designed for individuals ready to take ownership of the customer experience while learning how to navigate high-level business and sales functions.
As a Customer Support Team Member, you’ll be the first point of contact for new and existing customers. You’ll assist with product questions, help with customer service needs, and ensure that every sales interaction reflects OMI Group’s commitment to excellence. You’ll be empowered to resolve sales issues, drive customer satisfaction, and contribute to measurable business outcomes.
What You’ll Be Responsible For
- Assisting customers with sales service updates, enrollments, product questions, and billing inquiries
- Promoting additional products and services through consultative sales strategies
- Managing and updating customer records accurately to support sales team reporting and compliance
- Collaborating with the sales team to support campaign goals and share customer feedback
- Troubleshooting customer concerns quickly, maintaining professionalism and solution-focused sales communication
- Participating in daily team meetings, sales performance check-ins, and service enhancement planning
Who Excels in This Role
We value people who bring positive energy, clarity in communication, and a genuine passion for helping customers. With mentorship from senior team leaders and real-world experience, you’ll gain skills that translate into long-term success in sales, account management, or client support.
- Clear communicators who take pride in delivering outstanding customer service
- Individuals who enjoy fast-paced, people-focused environments
- Motivated team players with an interest in sales, support, or business development
- Organized professionals with the ability to manage multiple customer needs efficiently
- Previous experience in customer service, sales, hospitality, or client-facing roles is a plus but not required
Why Join OMI Group in Pittsburgh
- Hands-on training in customer service systems, CRM tools, and business support strategies
- Opportunities to advance into leadership, sales, or operations roles based on performance
- A team-oriented, high-energy workplace that values input, effort, and results
- Direct experience with industry-leading products and client partnerships in telecommunication
Job Type: Full-time
Pay: $44,000.00 - $61,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Shift:
Work Location: In person
