Anchor Point Technology Resources

We are seeking a dependable and customer-focused Network Administrator / Network Engineer with a strong background in networking and telecommunications to support a busy infrastructure team. This is a Level 3 support role within a collaborative environment that values teamwork, learning, and professional development. The ideal candidate will be hands-on with network troubleshooting, telecom systems, and large-scale infrastructure projects, including a major wireless access point (AP) replacement initiative.

Key Responsibilities

• Provide Level 3 network and telecom support in a high-volume environment
• Troubleshoot and support voice and collaboration technologies, including:
• Cisco Call Manager
• Microsoft Teams Calling
• AudioCodes
• Session Border Controllers (SBC) and SIP
• Support and administer network infrastructure, including WAN/LAN and firewalls
• Work with Cisco Meraki networking equipment (Fortinet experience is a bonus)
• Partner with third-party vendors to support a large-scale project replacing thousands of wireless access points
• Provide next-day support and troubleshooting for phone systems and Teams calling
• Deliver excellent customer service and communicate clearly with internal users and team members
• Collaborate closely with a team of full-time employees and contractors

Required Qualifications

• Approximately 3+ years of experience in network administration or engineering
• Strong troubleshooting skills across networking and telecom environments
• Experience with telecom/voice systems (Cisco, Teams Calling, SIP, SBCs)
• Solid understanding of WAN/LAN networking
• Hands-on experience with Cisco Meraki
• Reliable, dependable, and eager to contribute in a fast-paced environment
• Strong customer service and collaboration skills
• CCNA or working toward networking certifications (preferred)
• Experience with Fortinet (preferred)
• Telecom-heavy background (preferred)

Work Location: In person