The Technician Manager is responsible for leading and supervising the technical team (installation and service techs) delivering exceptional AV and IT service installation and support. This role includes managing and maintaining network and system infrastructures and scheduling service calls.
Your Hours:
Your Location:
- 6622 Gordon Rd, Suite H, Wilmington, NC 28411
Your Day-to-Day:
Team Management
- Supervise, train, and mentor the technical team
- Hiring, onboarding, and evaluation of technicians
- Maintain safety protocols and company policies
Tickets & Scheduling
- Review incoming service tickets, contact clients, and schedule service calls
Systems & Networks
- Company Network: Maintain performance and reliability
- Windows Servers: Backups, patches, and security
- Cybersecurity: Keep us safe!
- Support hardware and software deployment
Support & Troubleshooting
- Support Internal Teams & External Customers
- Service Requests AV and IT Related (computers, servers, networks, and AV devices)
Reporting
- Build and maintain reports on system performance, ticketing metrics, security compliance, and business analytics.
Requirements & Abilities
- Leadership managing technical teams
- Experience: IT, AV tech, Ticketing Systems
- Preferred: CompTIA, CCNA, or AV related certifications
- Travel to client sites may be required.
- Lift +50lbs
- Valid driver’s license.
- Pass NC Alarm Board background check (Fingerprint & Drug Panel).
Port City Sound's Contribution to You:
- Annual Salary $75K - $85K
- 60% of health insurance for employee (access to other types too!)
- 2% Gift to Simple IRA
- PTO: 3wks/yr (and more later!)
- 7 paid holidays
About Port City Sound & Security:
Port City Sound and Security is a regional provider of commercial and residential technical solutions. We provide a wide array of products, including audio/video systems, automation systems, IT infrastructure, lighting control, digital signage, access control, CCTV and security systems. Our customer base includes residential and commercial clients with requirements for very simple to extremely complex solutions.
Our Core Values
- Integrity: Always do the right thing and are fair to all—our customers, employees, vendors and company.
- Dedication: Committed to delivering superior products and services through hard work and continuous education and training.
- Respect: Appreciate the abilities and opinions of all and value their contributions that help us achieve our goals
- Teamwork: Treat each other with trust and respect, commitment to completing a shared goal.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Experience:
- Managing a Team of Field Technicians: 3 years (Required)
Language:
- English (Fluently) (Required)
Ability to Commute:
- Wilmington, NC 28411 (Preferred)
Work Location: In person
