Full-time
Lewes, DE
Job description
NORCOM (North East King County Regional Public Safety Communication Agency) is seeking a collaborative and mission-driven leader to join our team as IT Manager. This critical leadership role oversees the daily operations of NORCOM’s technology systems and plays a key role in service delivery, workforce development, cybersecurity, and continuous improvement.
The IT Manager reports to the Deputy Director and leads a team of IT professionals in delivering secure, reliable, and effective technology support for public safety operations. With a strong foundation in public safety IT systems, the successful candidate will foster innovation, uphold performance standards, and cultivate a supportive, accountable team culture.
The IT Manager ensures the effectiveness and consistency of NORCOM’s technology operations. This role provides leadership, strategic coordination, and staff supervision in support of NORCOM’s mission. Serving as a key operational leader, the IT Manager bridges day-to-day IT support and project delivery with NORCOM’s long-term goals. The IT Manager oversees service delivery, ensures adherence to cybersecurity and performance standards, and leads a team focused on continuous improvement, workforce development, and operational excellence.
In the near term, key areas of focus for this position include:
The IT Manager must be able to lead change thoughtfully and confidently within a team that may be hesitant to embrace it. It is essential that the IT Manager builds trust, communicates clearly, and demonstrates how change can lead to meaningful, positive results.
This role requires a high level of interpersonal skill and professional discretion, as the IT Manager regularly engages with internal staff, public safety partners, and other stakeholders on sensitive, operational, and strategic issues.
Job Type: Full-time
Pay: $142,894.00 - $168,112.00 per year
Benefits:
Work Location: In person
