Full-time
Monroe, LA
Job description
Overview
This position provides Level 2 end-user support. Responsibilities include diagnosing and troubleshooting a wide range of software and hardware issues. Provides support with moves, adds, and changes (MAC's). Assists faculty, staff, and students with workstation and application support. Fundamental knowledge of Microsoft enterprise environments including Tier 1 Domain administration, Connectwise Automate, Office 365, Microsoft Office Suite, and Macintosh Apple products.
Responsibilities
1. Daily support of End User escalations
2. Monitor Helpdesk ticketing system resolving/escalating End User support in timely manner
3. Asset management and I.T. inventory auditing
4. Hardware break-fix
5. A/V setup for special events and faculty development
6. BYOD support for students including troubleshooting and escalation
7. Network support for BYOD and domain resources
8. Microsoft Office Suite support
9. Support for third party applications and programs
10. Printer support including troubleshooting, remediation and/or escalation with contracted vendors
11. Replacing toner cartridges as needed
12. Support with moves, adds, changes
13. Workstations imaging and deployment
14. User account administration
15. Assist Operations Department with moves, adds, changes including relocating desks, furniture, chairs, etc. when needed
16. Android and Apple phone support
17. Perform other duties as assigned.
Required Qualifications:
Education: AS in Computer Science or equivalent program. Bachelor’s degree preferred.
Licensure or certification:N/A. Continuing Education and certifications may be required once the candidate begins employment.
Experience: Considerable knowledge of various computing operating systems to include installation and configuration of Windows products. Experience with computer hardware demonstrating an ability to diagnose and repair computer hardware. Experience working with audiovisual equipment and telecommunications. Strong working knowledge of office software to include Microsoft Office suite, internet browsers and e-mail clients. Demonstrated ability to troubleshoot, configure and repair software products. Must be able to work independently and effectively with a broad range of computer users and provide high quality technical support. Must have strong communication and interpersonal skills and the ability to interact respectfully and comfortably with all individuals in a diverse multicultural environment.
· Excellent interpersonal and communications skills
· Strong team player
· Commitment to company values
· Experience with audio/video equipment.
Preferences may be given to applicants who have the following skills or attributes:
· Advanced computer proficiency in Windows environments
· Proficiency with Macintosh Apple devices
· Experience providing workstation support
· Experience with Windows Servers and systems administration in a multi-platform network environment. Knowledge and administration of large volume printers.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
Work Location: In person
