Illumination Works

Continental Utility Solutions, Inc. (CUSI), a national leader in utility management software and technology services, is currently seeking an IT Systems Administrator in Jonesboro, Arkansas. This role is responsible for corporate network and firewall administration, identity and access administration, endpoint management, Microsoft 365 administration, internal systems support, SaaS administration, licensing management, hardware procurement, and IT service delivery through the ticketing system. This position is expected to independently handle both user-facing support and the underlying infrastructure work, including network and systems administration.

What success looks like:

• Internal IT runs predictably with minimal day-to-day escalation, supported by strong documentation.
• Corporate network and firewall are stable, monitored, and well-managed.
• Identity, access, endpoints, and Microsoft 365 are standardized and supportable at scale.
• SaaS systems, licensing, and access administration are controlled, auditable, and cost-aware.

Responsibilities shall include:

• Own internal IT operations and service delivery across office locations, including incident response and routine maintenance.
• Administer corporate network and firewall, including troubleshooting, policy changes, update planning, and coordination with third parties.
• Administer hybrid identity: Active Directory, Entra ID, AAD Connect; manage access provisioning and deprovisioning, roles, and groups.
• Administer Microsoft 365 services and licensing (Exchange Online, Teams administration, SharePoint/OneDrive basics, service health).
• Own endpoint management using Intune: compliance, configuration, app deployment, troubleshooting; manage device lifecycle and inventory.
• Serve as primary administrator for internal SaaS platforms: access, roles, licensing, maintenance, vendor support, and usage review.
• Manage hardware procurement, staging, deployment, warranties, and secure disposal; reconcile IT corporate card expenses and retain documentation.
• Maintain operational documentation (runbooks, diagrams, change notes, known issues) and reduce repeat issues through root-cause fixes.
• Build scripts and automations to improve consistency and efficiency.
• Support audits and compliance requests by providing evidence and documentation; assist with incident response as needed.
• Collaborate with internal departments and external-facing support teams; occasionally communicate with clients by email or call for troubleshooting and coordination.

Required qualifications:

• 3+ years internal IT experience that includes infrastructure and systems administration.
• Hands-on experience with Active Directory, Entra ID, and AAD Connect.
• Hands-on experience administering Microsoft 365, including licensing and core administration.
• Hands-on experience with Intune (MDM), including compliance and deployment.
• Network and firewall administration experience; strong troubleshooting skills.
• Strong documentation habits and clear written communication.
• Ability to work independently, prioritize work, and drive issues to resolution.

Preferred qualifications:

• Bachelor’s degree (preferred, not required).
• Certifications such as Microsoft, CompTIA, or networking (nice to have).
• Strong PowerShell scripting experience.
• Experience with monitoring and alert tuning.
• Palo Alto firewall administration experience.
• Experience administering RingCentral, Teams, or other similar platforms.

Working conditions:

• Primarily on-site role with multi-site support responsibilities.
• Occasional after-hours work for maintenance windows or high-impact incidents.
• Ability to lift and move typical IT equipment.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Work Location: In person